Customer Service Associate II

Resideo; San Luis Potosí; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading technology company in San Luis Potosí is seeking a customer service representative to manage customer inquiries and ensure satisfaction. Key responsibilities include processing orders, returns, and invoicing. The ideal candidate will have advanced English skills and relevant customer service experience. Join a collaborative environment that values professional growth and offers competitive benefits.

Servicios

Benefits beyond Mexican labor law

Collaborative work environment

Opportunities for skill development

Formación

• Any related experience in customer service.
• Ability to learn quickly and improve service.

Responsabilidades

• Processing returns and customer invoicing.
• Preparing forecast reports.
• Providing administrative support.
• Handling order processing.

Conocimientos

Advanced English written and spoken

Attention to detail

Ability to learn quickly

Ability to work in a team

SAP experience

Descripción del empleo

Serve as the primary customer contact for your assigned portfolio of accounts and ensure all customer needs and expectations are met. You will respond to inbound customer calls and email regarding order inquiry as to ship dates, problems, order changes, repairs and RMA's. You will assist other customer service associates with administrative duties. You will communicate with other departments such as Technical Support, Logistics, Manufacturing, Regional Sales Managers, Product Managers, etc. , to resolve customer issues. You will support ordering processing including order entry, expediting orders, change orders, returns, monitoring order status and resolving discrepancies. Help Resideo be the customer's top choice by delivering excellent customer care. Build up your business acumen while learning to address customer needs. Be part of the team that is solving complex problems for the customer.

JOB DUTIES:

• Processing Returns
• Customer Invoicing
• Prepare Forecast Reports
• Administrative Support
• Order Processing
  

YOU MUST HAVE:

• Advanced English written and spoken.
• Any related experience on customer service.

WE VALUE:

• An ability to learn quickly
• An attention to detail
• A bias for action
• An ability to work in a team
• A commitment to discovering ways to improve service
• SAP experience

WHAT'S IN IT FOR YOU?

• Benefits that go beyond Mexican labor law, ensuring your well-being and peace of mind.
• A collaborative and inclusive work environment where your contributions are valued.
• Opportunities for continuous professional growth and skill development through training, mentoring, and challenging projects.
• Access to cutting-edge tools, resources, and a supportive team to help you excel.
• The chance to work with a global, innovative company shaping the future in its industry.

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