Customer Service Analyst- 1st Shift- On Site

Collins Aerospace; Mexicali; Presencial; MXN 652,000 - 1,025,000; Jornada completa

Descripción de la vacante

A leading aerospace and defense company in Mexicali is seeking a candidate with a Bachelor's degree and a minimum of 1 year of supply chain experience. The role involves sales order management in SAP, ensuring compliance with export policies, and collaborating with finance. Candidates must have strong problem-solving skills and proficiency in English. This position offers a dynamic work environment where innovation is encouraged.

Formación

• Minimum 1 year of experience in Supply Chain roles.
• 90% English level - proficiency and fluency in English skills.

Responsabilidades

• Create/edit sales orders accurately in SAP.
• Ensure export compliance and customer invoices processing.
• Negotiate pricing and fees for products.

Conocimientos

Problem solving skills

Proficiency in English

ERP experience/SAP navigation

Educación

Bachelor’s degree in business administration or related

Herramientas

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Descripción del empleo

Date Posted:

2025-08-04

Country:

Mexico

Location:

Calzada Manuel Gómez Morín número 3200,Colonia Rancho Hermanos Fuentes, CP 21190,Mexico.

Position Role Type:

Unspecified

What you will do:

• Understanding of the job and applies knowledge and skills to complete assigned tasks. Works on assignments that are moderately difficult, requiring judgment in resolving issues or in making recommendations. Normally receives little instruction on daily work, general instructions on newly introduced assignments. Maintains customer contact including correspondence concerning sales order status, order changes and billing/receivables questions.
• Create/edit sales orders accurately and efficiently in SAP; create and send order acknowledgements to customer when required. Generates and distributes contract summaries when required.
• Ensure export policies and procedures compliance including license applications, proper export classification on the sales order and customer denied parties screening.
• Work with Finance to process customer invoices, return orders and credit & debit memo requests.
• Create basic quotes in SAP (Catalog net / list / pre-approved Sales Bulletins; standard T&Cs).
• Work with Inventory Planning and Shipping to create and facilitate deliveries ensuring customer requirements are met.
• Create and maintain special tracking and customer reports.
• Negotiate pricing/fees, for product.
  
  

What you will learn:

• Collaborate and build networks within Global Asset Management, Global Trade, Finance, Sales, etc.
• Understand Service Level Agreements to prioritize and meet customer expectations.
• Utilize multiple customer collaboration tools/portals and SAP transactions to receive and process orders.
  
  

Qualifications you must have:

• Bachelor’s degree in business administration or related.
• Minimum 1 year of experience in Supply Chain roles and position related experience.
• 90% English level- Proficiency and fluency English Skills.
• Problem solving skills.
• ERP experience/ SAP navigation.
  
  

Qualifications we prefer:

• Preferable advanced knowledge in Microsoft (Word, Excel, PowerPoint).
• Visa and travel availablity.
  
  

Learn More And Apply Now!

Collins Aerospace, a Raytheon Technologies company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio and expertise to solve customers’ toughest challenges and to meet the demands of a rapidly evolving global market.

Collins Aerospace makes modern flight possible. Of course, that wouldn’t be possible without the capabilities and technologies of our organization, as well as our engineers – a highly skilled, accomplished network that spans more than 180 sites, 24 countries and 6 Strategic Business Units (SBUs).

Our industry-leading experts are setting the standards for the aerospace industry and paving the way for the future. But as new challenges present themselves, we need fresh, creative and motivated minds to overcome these hurdles, help us break barriers and achieve new levels of innovation. Do you have what it takes to join a global organization that doesn’t shy away from big opportunities? If so, we invite you to join our ranks and create the next generation of aerospace technologies.

Together, we will nurture an engineering culture that values intellectual curiosity, risk takers and integrity. A place where we will challenge ourselves, our teams, and the status quo and where we will work to find a way – the right way – to achieve what others can only dream of.

WE ARE REDEFINING AEROSPACE.

At Collins, the paths we pave together lead to limitless possibility. And the bonds we form – with our customers and with each other -- propel us all higher, again and again.

Apply now and be part of the team that’s redefining aerospace, every day.

Please be aware of our location: Manuel Gomez Morin #3200 Col. Rancho Hermanos Fuentes, Mexicali, Baja California 21190, México

RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.

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