Customer Service Analyst

Essilor Tijuana Óptica, S. de R.L. de C.V.; Tijuana; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading company in optical solutions is seeking a Customer Service Representative in Tijuana. The role involves managing customer inquiries, processing orders, and ensuring high service levels. Ideal candidates will have a bachelor's degree and experience in customer service, along with strong communication skills.

Formación

• 1+ year(s) of experience in customer service or warehouse environment.
• Advanced English level required.
• Strong verbal and written communication skills.

Responsabilidades

• Answers incoming emails and processes orders.
• Resolves customer complaints and troubleshoots issues.
• Maintains support service levels and upholds customer service standards.

Conocimientos

Communication

Customer Service

Time Management

Interpersonal Skills

Listening Skills

Educación

Bachelor's degree diploma

Herramientas

MS Office

Descripción del empleo

MAJOR DUTIES AND RESPONSIBILITIES

• Answers incoming emails and processes orders.

• Resolves customer complaints, troubleshoots issues to determine best path for resolution.

• Correctly documents customer interactions and tracks email & call types.

• Maintains support service levels and upholds Luxottica’s Customer Service standards.

• Follows up with Operations, carriers & Customers for on time wholesale shipping.

• Keeps track of wholesale shipments and BOLs for chargeback minimization.

• Owns follow up with internal and external customers to resolve inquiries regarding order status, shipping status and stock availability.

• Performs all other duties as assigned

• Bachelor's degree diploma

• 1+ year(s) of experience working in customer service or warehouse environment

• Excellent telephone and e-mail etiquette, including the ability to communicate with confidence in a clear, professional speaking voice

• Strong verbal and written communication skills

• Demonstrated listening and comprehension skills

• A clear team player with strong interpersonal skills

• Ability to maintain composure when dealing with difficult customer situations • Excellent time management skills – must be able to prioritize tasks efficiently

• Strong PC skills including MS Office; Word and Excel

• Ability to navigate information systems and internet

• Advanced English level