Customer Service Analyst

Are You Ready to Make It Happen at Mondelēz International?

Join our Mission to Lead the Future of Snacking. Make It Possible.

You will execute transportation operations in terms of service, cost, health and safety, quality, food defense, sustainability, legal requirements, and policies compliance. You will work collaboratively with internal and external (third-party logistics vendors) business partners to ensure effective management, timely solutions, and execution. You will be responsible for activities such as transport planning (load planning, route planning), track and trace, proof of delivery management, claims management, invoice management, compliance execution (HSE, quality, risk management), tenders support, and third-party performance management.

How you will contribute

You will:

• Lead transportation-related operational activities such as transport planning (load and route planning), track and trace, proof of delivery management, claims, freight billing and pay, pallet management, tender support, third-party performance management, etc.
• Monitor, verify, update, analyze, and report on our company’s transportation KPIs and introduce corrective actions to continuously improve our transportation operations.
• Coordinate logistics service providers (LSPs) to ensure punctual, timely, and in-full deliveries, in accordance with our standard operating procedures.
• Participate and provide input into regular service provider performance reviews.
• Communicate with internal stakeholders on shortages, delays, quality issues, and other losses while permanently analyzing the root causes of recurring problems.
• Participate in project-related and ad hoc tasks, particularly in connection with (CI) projects and tenders and capacity management.

What you will bring

A desire to drive your future and accelerate your career and the following experience and knowledge:

• Experience in transportation and/or logistics and/or supply chain continuous improvement functions.
• Sound analytical and presentation skills to detail and substantiate process deviations and identified opportunities.
• A high degree of conceptual thinking to grasp the larger logistics picture and find solutions out of the box.
• Ability to communicate effectively and considerately toward internal and external customers and suppliers.
• Comprehensive understanding of business principles in combination with a high degree of initiative.
• Knowledge of third-party logistics or logistics service provider operations.
• Understanding of the cost and loss drivers connected to transportation and logistics processes.

Relocation Support Available?

No Relocation support available.

Business Unit Summary

We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!

Our people make all the difference in our success.

Mondelēz International is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Excited to grow your career?

We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!

Job Type

Regular Transportation, International Logistics & Customs Customer Service & Logistics

At Mondelēz International, our purpose is to empower people to snack right through offering the right snack, for the right moment, made the right way. That means delivering a broader range of delicious, high-quality snacks that nourish life's moments, made with sustainable ingredients and packaging that consumers can feel good about.

We have a rich portfolio of strong brands – both global and local. Including many household names such as Oreo, belVita, and LU biscuits; Cadbury Dairy Milk, Milka, and Toblerone chocolate; Sour Patch Kids candy and Trident gum. We are proud to hold the number 1 position globally in biscuits, chocolate, and candy as well as the No. 2 position in gum.

Our 80,000 Makers and Bakers are located in our operations in more than 80 countries and are working to sell our products in over 150 countries around the world. They are energized for growth and critical to us living our purpose and values. We are a diverse community that can make things happen, and happen fast.