CUSTOMER SERVICE ANALYST

McCormick & Company, Incorporated; Ciudad de México; Híbrido; MXN 250,000 - 450,000; Jornada completa

Descripción de la vacante

An innovative industry leader in herbs and spices is seeking a Customer Service Analyst to enhance customer satisfaction and operational efficiency. This role involves managing customer orders, utilizing analytical tools, and fostering strong relationships with internal teams. With a commitment to diversity and sustainability, the company offers a dynamic work environment that values growth and flexibility. Join a passionate team dedicated to making a positive impact in the community and the planet. If you thrive in a collaborative setting and are eager to contribute to a forward-thinking organization, this opportunity is perfect for you.

Servicios

Career growth opportunities

Flexibility and Support for Diverse Life Stages

Health insurance

Paid time off

Formación

• Bachelor's degree preferred in relevant fields or equivalent experience.
• Intermediate Excel skills are essential for this role.

Responsabilidades

• Manage customer purchase orders and schedules for domestic and export customers.
• Provide support on master data, PO status, and service level indicators.

Conocimientos

Customer Service

Order Management

Analytical Skills

Communication Skills

Educación

Bachelor’s Degree in Customer Service, Supply Chain, Logistics, Business

Relevant experience in customer service

Herramientas

Excel

Descripción del empleo

You may know McCormick as a leader in herbs, spices, seasonings, and condiments – and we’re only getting started. At McCormick, we’re always looking for new people to bring their unique flavor to our team.

McCormick employees – all 14,000 of us across the world – are what makes this company a great place to work.

We are looking to hire a Customer Service Analyst in a Hybrid (60/40) capacity for our site in Mexico. This is 3 days in the office and 2 days remote.

Please submit your CV in English.

What We Bring To The Table:

The best people deserve the best rewards. In addition to the benefits you’d expect from a global leader (health insurance, paid time off, etc.), we also offer:

• Career growth opportunities
• Flexibility and Support for Diverse Life Stages and Choices
• We prioritize our communities and the planet we share. We are proud to be awarded as a Diversity Inc. Top 50 company for Diversity and have multiple Sustainability awards (ranking #22 in the World and #1 in Food Products)

Position Overview:

The Customer Service Analyst has the responsibility for providing order management and excellent customer service support to assigned customers, the commercial team, and the supply chain team to maintain strong professional relationships. The Customer Service Analyst will be required to use analytical tools, reports, and partnerships to identify operational troubleshoots and develop sustainable solutions to maximize internal and external efficiency and customer satisfaction.

Responsibilities:

• Receives, enters, and manages customer purchase orders or schedules of shipments for domestic, exportation, and intercompany customers in cooperation with the distribution center and traffic department to order billing. Manages a portfolio that includes strategic customers, as applicable.
• Consignment inventory management, inventory monitoring by warehouse, stock agreements, make-to-order requests, follow-up to manufacturing products, and forecast.
• Additional follow-ups: material receipts, advance delivery requests, confirmation of additional plans, release requests for document sales to credit and collect, release product requests to quality control.
• Schedules and participates in meetings for PO and inventory tracking, product scopes, and additional consumptions.
• Provides support to the commercial team on issues related to master data, PO status, and service level indicators.
• Uses analysis tools to report OTIF (daily, monthly), shipment incidents, PO incidents, updates customer data information, and follows up on back-order inventory.

Required Qualifications:

• Completed Bachelor’s Degree preferred in Customer Service, Supply Chain, Logistics, Business, or related field.
• Relevant experience in a customer service environment in lieu of a degree, preferably in Industrial Alimentary or Food Service.
• Office skills (Excel intermediate).

As an Equal Opportunities employer, McCormick is committed to a diverse workforce.