Customer Service Analyst

Beiersdorf; Ciudad de México; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

Una empresa líder en cuidado de la piel busca un Responsable de Facturación y Entregas. Su misión es asegurar el proceso de entrega de mercancía según los estándares establecidos, manteniendo una comunicación fluida con los equipos comerciales y de logística. Se requiere una licenciatura en administración y experiencia en servicio al cliente, especialmente en retail, así como habilidades en SAP y Excel.

Formación

• Mínimo 2 años de experiencia en atención al cliente.
• Experiencia con retail (Walmart, Amazon, etc.) es deseable.
• Inglés a nivel intermedio.

Responsabilidades

• Garantizar el proceso de facturación y optimización de entregas.
• Mantener comunicación con áreas de la cadena de suministro.
• Preparar y analizar informes sobre el estado de pedidos.

Conocimientos

Excel

SAP

Communication

Interpersonal Skills

Results Orientation

Adaptability

Educación

Licenciatura en Administración o áreas comerciales

Descripción del empleo

Your Tasks

• Guarantee the billing process for the timely delivery of the merchandise with the fill rate established internally and agreed with the customers.
• Maintain close communication with supply chain and commercial areas for the alignment of processes for the optimization of delivery processes.
• Order Entry: EDI management, order frequencies, communication with CPFR and Planning for product availability.
• Billing: Follow-up to the timely billing process, review of incidents in electronic invoicing, re-invoicing process.
• Deliveries: Follow up with logistics and the LSP to the delivery based on scheduled appointments. Negotiating with clients for extraordinary deliveries or out of time.
• Rejection and Returns: Guarantee the minimum rejection by the customers, communicating to the commercial area and negotiating the reception of the merchandise. Monitor that the returns process is executed according to policy.
• Fill Rate: Ensure that the fill rate percentages are within the parameters established with each of the clients and aligned with the internal service level, through the previous work of product allocation and successful deliveries.
• Reporting: Preparation and analysis of reports on the status of orders, delivery dates, fill rate percentages and penalties, rejections and main reasons, product without availability, etc.
  
  

Your Profile

• Bachelor's degree in Administration, Commercial areas or related.
• Minimum of 2 years of experience in customer service.
• Experience with retail (Walmart, Amazon, Soriana, Chedraui and/or LA Comer (desirable)
• Knowledge in SAP
• Expertise in Excel.
• Strong interpersonal skills and written/oral communication skills.
• Orientation to results
• Effective communication
• Continuous learning
• Adaptability to change
• English - intermediate level
  
  

At Beiersdorf, we want to help people feel good about their skin – and our commitment goes far beyond caring for skin. For 140 years, we have developed innovative skin and body care products for well-known brands such as NIVEA, Eucerin, La Prairie, Hansaplast, and Labello. We act according to our purpose, WE CARE BEYOND SKIN, and take responsibility for our consumers, our employees, the environment and society.

Behind every brand, every product and every accomplishment are our more than 20,000 employees. It is for them that we live an inclusive culture of respect and trust that is strongly aligned with our values – CARE, COURAGE, SIMPLICITY and TRUST. We also embrace diversity by valuing the uniqueness of each individual and being committed to equal opportunities for all.

Additional Information

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