Customer Service [Advanced English] [On Site-Surco]

Teleperformance; Sonora; Presencial; MXN 50,000 - 200,000; Jornada completa

Descripción de la vacante

Join a dynamic multinational company recognized as a Great Place to Work! This role offers an exciting opportunity to engage with fintech users, ensuring their inquiries are resolved with exceptional customer service. You will be part of a team that values your potential and fosters personal and professional growth. With a renewable contract, paid training, and a performance bonus, this position is perfect for those looking to thrive in a supportive environment. Embrace the chance to develop your skills and be part of an industry leader shaping the future.

Servicios

Paid training from day one

Performance bonus up to 15%

Meal card S/.260

Formación

• Empathetic, respectful, and proactive individual.
• Ability to solve situations positively.

Responsabilidades

• Resolve inquiries and questions from fintech users.
• Validate user information regarding payments and transactions.
• Ensure excellent customer service and achieve campaign objectives.

Conocimientos

Advanced English proficiency

Customer service skills

Problem-solving skills

Descripción del empleo

Resumen

Why TP?

Become part of a global leader with an impressive presence in 95 countries! We are proud to be recognized by Great Place to Work as one of the best companies, both nationally and internationally. Innovation is in our DNA: we are always one step ahead, breaking barriers and setting new standards.

Are you ready to boost your career with a company that truly values your potential? We offer endless opportunities for personal and professional growth, where you can build your future, challenge yourself, and be part of something extraordinary. Join us and be part of a top team that is shaping the future of the industry, today and beyond.

Responsabilidades

Your Role:

• Resolve inquiries and questions from fintech users.
• Validate user information regarding payments, expenses, and other transactions.
• Provide direct customer service in accordance with requests: inquiries, requirements, among others.
• Ensure excellent customer service by showcasing soft skills and advanced English proficiency.
• Guarantee the monthly achievement of the indicators or objectives assigned by the campaign.

Requisitos

Who are you:

• Advanced English level.
• Reside in Lima.
• Empathetic, respectful, and proactive.
• Skills to solve situations in the most positive way.
• Available to work at Los Inkas site.

Benefits:

• Renewable 6-month contract.
• Paid training from day one.
• Salary S/. 2000 + Performance Bonus up to 15% + Meal Card S/.260.
• Shifts from 9:00 am to 9:00 pm.
• Work 48 hours per week, Monday to Sunday, with 1 day off.

Be part of a multinational company dedicated to the BPO field, certified as Great Place to Work 2024, and start your professional development #LikeAPro.