Customer Service

Mubea; Saltillo; Presencial; MXN 120,000 - 240,000; Jornada completa

Descripción de la vacante

An established industry player is seeking a dedicated Customer Service Representative to join their team. This role involves engaging with customers directly, managing service requests, and ensuring satisfaction through effective communication and problem-solving. You will utilize various systems, including SAP and DDL, to track customer needs and maintain inventory. If you thrive in a dynamic environment and have a passion for customer service, this opportunity offers a chance to contribute to a company known for its innovation and long-term success in the automotive industry.

Formación

• High school diploma or equivalent; 3-5 years in customer service.
• Knowledge of SAP, Microsoft Office, and customer management systems.

Responsabilidades

• Handle customer orders and service requests via phone or in person.
• Monitor inventory and assist in shipping functions as needed.
• Work closely with production management to resolve issues.

Conocimientos

Customer Service

Communication Skills

Problem Solving

SAP System

Lotus Notes

Microsoft Excel

Microsoft Access

Microsoft PowerPoint

Word Processing

Educación

High School Diploma

3-5 Years Customer Service Experience

Herramientas

DDL System

SMART System

XPPS

Descripción del empleo

About Mubea

Since 1916 Mubea, a German, family-owned automotive supplier, has focused on lightweight construction for heavy-duty suspension components and related products. We are the market leader in many segments of the spring industry supplying the world car manufacturers and leading Tier 1 system suppliers by utilizing over 11,000 workers worldwide in 28 production and development locations on four continents. Mubea leads in innovation, design, development, and production of engine, suspension, transmission and body components. Our international standards are based on our technological developments and the most important objectives of the automobile industry: the sustained reduction of fuel consumption and emission levels.

Job Summary

1. Talks with customers by phone or in person and receives orders for installation, turn on, discontinuance, or change in services.
2. Fills out contract forms, determines charges for service requested, collects deposits, prepares change of address records, and issues discontinuance orders.
3. Solicits sale of new or additional services.
4. Adjusts complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation.
5. Visits customers at their place of residence to investigate conditions preventing completion of service connection orders and to obtain contract and deposit when service is being used without contract.
6. Works closely with production management and line supervisors to determine status of parts needed and if necessary, communicate with customers any concerns that may arise from production or shipping problems.
7. Works daily with the SAP system to review customer needs and report weekly needs of customers.
8. Continuously monitors DDL system for all production and service parts to ensure proper safety inventories are being maintained.
9. Assists in shipping functions when necessary.
10. Records and enters customer orders that are not EDI.
11. Enters purchase request orders and packing slip data into XPPS.
12. Retrieves and gathers information using customer DDL and SMART systems.

Duties and Responsibilities

Education and/or Experience: High school diploma or general education degree; or three to five years customer service related experience and/or training; or equivalent combination of education and experience.

Computer Skills: To perform this job successfully, an individual should have knowledge of Lotus Notes, Contact Management systems, Internet software, and Microsoft Excel, Access, PowerPoint, and Word Processing software.

What We Offer

We are an international partner to the automotive industry and an innovative lightweight specialist for high-strength spring components and related products. As an owner-operated family company, our name is synonymous with long-term, sustainable commercial success.