Customer Satisfaction & QA Manager ASCO Queretaro

Schneider Electric Gruppe; Santiago de Querétaro; Presencial; MXN 300,000 - 600,000; Jornada completa

Descripción de la vacante

Una empresa innovadora busca un Gerente de Calidad para liderar la función de calidad en su planta en Querétaro. En este rol, serás responsable de supervisar la satisfacción del cliente, implementar estándares de calidad y gestionar procesos de mejora continua. Tendrás la oportunidad de influir en la toma de decisiones y contribuir a la excelencia en la cadena de suministro. Si tienes experiencia en Lean Manufacturing y habilidades analíticas, esta es una oportunidad emocionante para unirte a un equipo comprometido con la calidad y la mejora constante.

Formación

• Mínimo 5 años de experiencia en gestión de calidad.
• Experiencia en herramientas Lean Manufacturing.

Responsabilidades

• Supervisar la función de calidad y asegurar la satisfacción del cliente.
• Desarrollar planes de acción de calidad y gestionar recursos.

Conocimientos

Lean Manufacturing

Data Analytical Skills

Problem-Solving Skills

Descripción del empleo

Schneider Electric has an opportunity for a Quality Manager in our Queretaro location.

Great people make Schneider Electric a great company.

Mission

• Supervise the complete scope of the Quality function or more than two specific quality sub-functions as the ultimate person in charge of customer satisfaction.
• Organize/manage the Quality function within a given entity (includes quality planning, allocation of resources and quality measurements).
• Advise management regarding quality matters.
• Establish acceptable standards with defined limits of variation in quality of the material, size, weight, finish or other characteristics for goods or services, and maintain these standards.
• Implement operational techniques and perform activities aimed both at monitoring a process and at eliminating causes of unsatisfactory performance at relevant stage of the quality loop (quality spiral) in order to result in economic effectiveness.

Main Activities

Manages the Customer Satisfaction & quality function within the plant. Develops quality action plans, allocates resources.

• Manage the CS&Q in the Plant and is the owner of the SPS Cards 6A, 9A, 9C, 9D for the plant.
• VOC: Voice Of the Customer.
• Interact regularly with customers to better understand their expectations and concerns.
• Represent the voice of customer and drive the customer centricity within the entity.
• Influence the decision process of their entity to always take into account the voice of the customers (SPS, etc.).
• Contribute to improving customer satisfaction and achieving quality goals by defining, implementing and managing action plans.

Quality Excellence

• Run CS&Q related processes (Issue to Prevention).
• Run the Product Return Management (Analysis and Expertise Center if any).
• Drive Quality Excellence in Supply Chain (from Suppliers to Customers).
• Drive the relevant quality programs and methods (8D, Lean 6 sigma, SPS, etc.) to ensure continuous improvement.
• Consolidate all Non Quality Costs and drive improvement actions.
• Alert the management on issues.
• Contribute to the Tailored Supply Chain implementation.

Quality System

• Implement the Schneider quality policy, define CS&Q roles, targets and objectives within the entity.
• Advocate to drive and implement the Global directives and policies.
• Manage the Quality Management System of the entity.

Management & Networking

• Network continuously with CS&Q teams to ensure their entity's needs are understood and considered.
• Identify & capitalize on best practices in quality.
• Ensure the right level of competency for the CS&Q teams.
• Be responsible for people management including: goal setting, performance management, competency development, recognition, engagement, well-being.
• Manage/fulfil other tasks as defined by a manager.

Qualifications

This job might be for you if:

• Minimum 5 years experience.
• Experience with Lean Manufacturing & Core tools.
• Strong Data Analytical skills, Technical / problem-solving skills.