Customer Satisfaction & QA Manager ASCO Queretaro

Schneider Electric has an opportunity for a Quality Manager in our Queretaro location.

Great people make Schneider Electric a great company.

Mission

• Supervise the complete scope of the Quality function or more than two specific quality sub-functions as the ultimate person in charge of customer satisfaction.
• Organize/manage the Quality function within a given entity (includes quality planning, allocation of resources and quality measurements).
• Advise management regarding quality matters.
• Establish acceptable standards with defined limits of variation in quality of the material, size, weight, finish or other characteristics for goods or services, and maintain these standards.
• Implement operational techniques and perform activities aimed both at monitoring a process and at eliminating causes of unsatisfactory performance at relevant stages of the quality loop (quality spiral) in order to result in economic effectiveness.

Main Activities

Manages the Customer Satisfaction & Quality function within the plant. Develops quality action plans and allocates resources.

• Manage the CS&Q in the plant and is the owner of the SPS Cards 6A, 9A, 9C, 9D for the plant.
• VOC: Voice Of the Customer.
• Interact regularly with customers to better understand their expectations and concerns.
• Represent the voice of the customer and drive customer centricity within the entity.
• Influence the decision process of their entity to always take into account the voice of the customers (SPS, etc.).
• Contribute to improving customer satisfaction and achieving quality goals by defining, implementing, and managing action plans.

Quality Excellence

• Run CS&Q related processes (Issue to Prevention).
• Run the Product Return Management (Analysis and Expertise Center if any).
• Drive Quality Excellence in Supply Chain (from Suppliers to Customers).
• Drive the relevant quality programs and methods (8D, Lean 6 Sigma, SPS, etc.) to ensure continuous improvement.
• Consolidate all Non Quality Costs and drive improvement actions.
• Alert the management on issues.
• Contribute to the Tailored Supply Chain implementation.

Quality System

• Implement the Schneider quality policy, define CS&Q roles, targets, and objectives within the entity.
• Advocate to drive and implement the Global directives and policies.
• Manage the Quality Management System of the entity.

Management & Networking

• Network continuously with CS&Q teams to ensure their entity's needs are understood and considered.
• Identify & capitalize on best practices in quality.
• Ensure the right level of competency for the CS&Q teams.
• Be responsible for people management including: goal setting, performance management, competency development, recognition, engagement, and well-being.
• Manage/fulfil other tasks as defined by a manager.

Qualifications

This job might be for you if:

• Minimum 5 years experience.
• Experience with Lean Manufacturing & Core tools.
• Strong Data Analytical skills, Technical / problem-solving skills.
• Solid knowledge in safety & quality.
• Advanced English.
• Wiring Workmanship Standard Knowledge.

Schedule: Full-time

Req: 0099SS