Customer Relationship Engineer Level 1

Faurecia South Africa; San Juan del Río; On-site; MXN 300,000 - 540,000; Full time

Job summary

Forvia in Mexico seeks a Quality Assurance professional to lead plant-level customer quality liaison duties. You will ensure PPAP, deviations, 8D processes, and customer portal coordination, representing the customer voice in the plant.

Responsibilities include validating customer quality results, auditing sites and the assembly line, and driving containment and recovery actions. You will escalate issues and stop non-conforming shipments when needed.

Qualifications

• Engineer Bachelor or Technical Diploma as a minimum.
• 3+ years of professional quality experience required.
• Experience in fast-moving manufacturing environments preferred.
• Leading problem-solving initiatives is advantageous.
• Automotive experience is a plus.
• Exposure to other functions (production, logistics) is beneficial.
• Strong quality foundation (CAPA, SPC, FMEA, Control Plan).
• Good analytical and collaborative problem-solving skills.

Responsibilities

• Serve as the plant’s main representative to the customer.
• Obtain approvals (PPAP, deviations, 8D, customer portals) from customers.
• Lead customer-focused quality activities (8D, D1–D3).
• Validate and discuss customer quality results across platforms.
• Audit storage sites and the assembly line for compliance.
• Define and enforce customer voice within the plant and drive recovery actions.
• Manage derogations and monitor customer portals.
• Escalate alerts and stop non-conforming products or shipments.

Skills

Quality Assurance

Problem Solving

Analytical Skills

Communication

Teamwork

Education

Bachelor’s in Engineering

Technical Diploma

Tools

AIAG Core Tools

8D Problem Solving

IATF 16949

Job description

Forvia, a sustainable mobility technology leader

We pioneer technology for mobility experience that matter to people.

Your mission, roles and responsibilities

Overall Responsibilities And Duties

• The plant for any quality matters. They represent the customer voice into the plant.
• Be in charge of getting customer’s approval, (PPAP, deviation, 8 D, customer portals…).
• The main missions of the role are: TCS: Be the main representative of the plant to the customer and represent the customer in the plant.
• Ensure all validations as required by customers are completed.
• Review and discuss customer quality results (based on each internal and external communication platform, ensure the correctness of theseapplications).
• Audit all related storage sites and the Customer assembly line in order to ensure the compliant use of our products.
• Define and enforce the scale of customer voice within the plant (e.g. demerit products, complaints, PPM…) and implement / leads appropriate recovery plan with the plant.
• Manages derogations with the customer.
• Monitors customer quality portals.
• Drive and ensure all customer specific requirements within defined perimeter
• QRCI: Drives customer compliant resolution process, ensuring robustness of problem solving (8 D, D1 to D3).
• Organize and participate to all technical meetings with the customer (Solve technical problems, manage changes, progress path, …).
• Ensure the correct escalation of the alert system in the Plant.
• Ensures appropriate feedback to the customer: timing and robustness of 8 D, presentation of results and progress, …
• It has the responsibility and authority to stop non-conforming products, shipments and / or production.
• Launch: Be in charge of getting customer’s approval (Transfer programs and Engineering Changes) Support and participate in the creation of methods to ensure the performance of the site’s management systems.
• Your profile and competencies to succeed

Qualifications

• Minimum education level: Engineer Bachelor or Technical Diploma with equivalent combination of education and experience.
• Experience: A minimum of 3 years’ professional quality experience.
• Fast moving manufacturing experience.
• Experience of leading problem-solving initiatives.
• Nice to have automotive experience.
• Nice to have experience in other functions (production, logistics,...).
• Skills and competencies: Good quality foundation (capability study, SPC, FMEA, problem solvingmethodology, Control Plan,...).
• Strong analytical and proven team problem solving skills.
• Continuous improvement attitude.
• Basic knowledge of Mexican health, safety, energy, and environmental standards.
• Basic knowledge and identification of environmental aspects and impacts.
• Basic knowledge in IATF 16949.

Customer Specific Requirements

• CORE TOOLS AIAG
• PROBLEM SOLVING (8 D’s, 5 W/2 H)
• LEADERSHIP COMPETENCIES Collaborates with Others
• Manages Complexity
• Customer Focus
• Drives Results
• Cultivates Innovation

What we can do for you At Forvia, you will find an engaging and dynamic environment where you can contribute to the development of sustainable mobility leading technologies.

We are the seventh-largest global automotive supplier, employing more than 157,000 people in more than 40 countries which makes a lot of opportunity for career development.

We welcome energetic and agile people who can thrive in a fast-changing environment. People who share our strong values. Team players with a collaborative mindset and a passion to deliver high standards for our clients. Lifelong learners. High performers. Globally minded people who aspire to work in a transforming industry, where excellence, speed, and quality count.

We cultivate a learning environment, dedicating tools and resources to ensure we remain at the forefront of mobility. Our people enjoy an average of more than 22 hours of online and in-person training within FORVIA University (five campuses around the world)

We offer a multicultural environment that values diversity and international collaboration. We believe that diversity is a strength. To create an inclusive culture where all forms of diversity create real value for the company, we have adopted gender diversity targets and inclusion action plans.

Achieving CO2 Net Zero as a pioneer of the automotive industry is a priority: In June 2022, Forvia became the first global automotive group to be certified with the new SBTI Net-Zero Standard (the most ambitious standard of SBTi), aligned with the ambition of the 2015 Paris Agreement of limiting global warming to 1.5°C. Three principles guide our action: use less, use better and use longer, with a focus on recyclability and circular economy. Why join us

FORVIA, a global automotive technology supplier, comprises the complementary technology and industrial strengths of Faurecia and HELLA.

With over 137 500 people, including more than 12,000 R&D engineers across 40+ countries, FORVIA provides a unique and comprehensive approach to the automotive challenges of today and tomorrow. Composed of 6 businessgroups andastrong IPportfolioofover12400patents, FORVIAisfocusedonbecomingthepreferredinnovationandintegrationpartnerfor OEMs worldwide. 26.2billioneuroav previousr...??

FORVIA aims to be a change maker committed to foreseeing and making the mobility transformation happen.