Warranty Engineer

Faurecia; San Juan del Río; Vor Ort; MXN 1.032.000 - 1.688.000; Vollzeit

Zusammenfassung

Forvia is seeking a Quality Engineer to analyze product performance and root causes in collaboration with multiple departments. The role focuses on warranty analysis, 8D problem-solving, and driving corrective actions across production areas.

John Doe-like profile with a Bachelor's in Electronic Engineering and familiarity with IATF16949, FMEA, and SPC is preferred. Training and development are emphasized in a dynamic, global automotive environment.

Qualifikationen

• Bachelor's degree in Electronic Engineering or equivalent.
• 1 year of experience in Quality, Production or Engineering in the automotive supplier sector.
• Basic knowledge of FMEA, Control Plan, SPC and Internal Audits.
• Experience applying 8D methodology.
• Experience managing databases and identifying problems/trends with Pareto diagrams.

Aufgaben

• Analyze external behavior of Clarion products with involved departments to find root causes and plan actions.
• Validate warranty analysis reports and follow up on customer complaints using 8D methodology.
• Provide feedback and coordinate action plans to eliminate root causes and opportunities for improvement.
• Participate in validating countermeasures in Production areas and ensure batch cleanliness with corrective action.
• Attend training to reinforce knowledge and skills and update management system procedures.
• Supervise 5S in the workplace to maintain order and cleanliness.
• Update manuals, forms and procedures of the Integrated Management System when required.
• Coordinate work of Warranty and Service Technicians.

Kenntnisse

IATF16949

8D problem solving

Leadership

Autonomy

Communication skills

Team player

Ausbildung

Bachelor's degree in Electronic Engineering

Tools

Core tools

FMEA

Control Plan

SPC

Jobbeschreibung

Forvia, a sustainable mobility technology leader

We pioneer technology for mobility experience that matter to people.

Your mission, roles and responsibilities

Overall responsibilities and duties:

Analyze the external behavior of Clarion products together with the departments involved, determine the root cause of the problem reported by the client and establish action plans to eliminate them, carry out the respective follow-up to avoid their recurrence, with the final objective of continuous improvement.

The main missions of the role are:

• Updates and/or prepares performance reports in the field for products manufactured by Clarion Electronics through Technical Service Reports, Customer reports to evaluate the quality of the products.
• Validates the Warranty analysis reports of the Warranty Technicians. Follow up on customer complaints using the 8D's methodology.
• Provides feedback to the areas responsible for reported field problems and coordinates the preparation of action plans, to eliminate the root cause as well as areas of opportunity for improvement.
• Participates in the validation of the implementation of countermeasures in the Production areas and confirms the clean point of the batches with corrective action.
• Attend training courses according to the established program, to reinforce and update your knowledge and skills and / or acquire new ones.
• Applies and supervises the performance of the 5 "S" in your workplace and area, to ensure that workplaces are in good order and cleanliness.
• Update at least once three years or when required the Organization Manuals, Forms and Instructions and Procedures of the Integrated Management, Environmental and Materials System, by reviewing them, to have accurate and timely when required.
• Coordinates the direct work of the Analysis carried out by the Warranty and Service Technicians.
• Participate in conducting internal audits of the Company's Quality System.

Support and participate in the creation of methods to ensure the performance of the site’s management systems.

Your profile and competencies to succeed

Qualifications

The ideal candidate will have/be:

Minimum education level: Bachelor's degree studies in Electronic Engineering or equivalent.

Experience :

• It requires 1 year of experience in Quality, Production or Engineering, as well as in the management of quality systems in supplier companies of the automobile industry.
• Basic knowledge in interpretation of FMEA, Control Plan, SPC and Internal Audits.
• Experience in applying 8D's methodology.
• Management and interpretation of databases to identify the main problems and trends with clients using Pareto diagrams.

Skills and competencies

• Knowledge of IATF16949.
• 8D's knowledge and analysis and problem solving.
• Leadership and autonomy.
• Active team member with great communication skills.
• Management skills within the multidisciplinary team environment.
• Language: Desirable 70% English language.
• Basic knowledge of Mexican health, safety, energy, and environmental standards.
• Basic knowledge and identification of environmental aspects and impacts.

Technical competencIes

• IATF 16949: basic
• Collaborates with Others
• csr: basic
• Drives Results
• problem solving
• Manages Complexity
• core tools
• Customer Focus
• Learning Agility
• Cultivates Innovation
• Instills Trust

What we can do for you

• At Forvia, you will find an engaging and dynamic environment where you can contribute to the development of sustainable mobility leading technologies.
• We are the seventh-largest global automotive supplier, employing more than 157,000 people in more than 40 countries which makes a lot of opportunity for career development.
• We welcome energetic and agile people who can thrive in a fast-changing environment. People who share our strong values. Team players with a collaborative mindset and a passion to deliver high standards for our clients. Lifelong learners. High performers. Globally minded people who aspire to work in a transforming industry, where excellence, speed, and quality count.
• We cultivate a learning environment, dedicating tools and resources to ensure we remain at the forefront of mobility. Our people enjoy an average of more than 22 hours of online and in-person training within FORVIA University (five campuses around the world)
• We offer a multicultural environment that values diversity and international collaboration. We believe that diversity is a strength. To create an inclusive culture where all forms of diversity create real value for the company, we have adopted gender diversity targets and inclusion action plans.
• Achieving CO2 Net Zero as a pioneer of the automotive industry is a priority: In June 2022, Forvia became the first global automotive group to be certified with the new SBTI Net-Zero Standard (the most ambitious standard of SBTi), aligned with the ambition of the 2015 Paris Agreement of limiting global warming to 1.5°C. Three principles guide our action: use less, use better and use longer, with a focus on recyclability and circular economy.

Why join us

FORVIA, a global automotive technology supplier, comprises the complementary technology and industrial strengths of Faurecia and HELLA.

With over 137 500 people, including more than 12,000 R&D engineers across 40+ countries, FORVIA provides a unique and comprehensive approach to the automotive challenges of today and tomorrow. Composed of 6 business groups and a strong IP portfolio of over 12,400 patents, FORVIA is focused on becoming the preferred innovation and integration partner for OEMs worldwide.

In 2025, the Group achieved a consolidated revenue of 26.2 billion euros prior to IFRS 5. FORVIA SE is listed on the Euronext Paris market under the FRVIA mnemonic code and is a component of the SBF 120 index.

FORVIA aims to be a change maker committed to foreseeing and making the mobility transformation happen. www.forvia.com