Customer Relationship Engineer

Faurecia; Silao (Ciudad); Presencial; MXN 300.000 - 420.000; Jornada completa

Descripción de la vacante

Forvia in Silao, Guanajuato, seeks a Customer Relationship Engineer to represent the plant to customers and drive satisfaction through a controlled production process. You will participate in technical meetings, monitor customer portals, and coordinate cross‑functional activities to meet IATF 16949 and ISO 14001 requirements.

You will work closely with Production Quality to resolve issues, manage warranty claims, and ensure packaging and demerit processes align with customer specs.

Formación

• Industrial, Manufacturing and / or Mechanical Engineering degree.
• 3 to 5 years of experience in an industrial environment (ideally in the automotive industry).
• In-depth knowledge of quality engineering techniques: PPAP, APQP, GD&T, MSA, SPC, FMEA, RFMEA, Control Plan
• Good knowledge of Program standards, tools and methods
• Strong Customer satisfaction orientation
• Minimum bi-lingual (English required)
• Experience in IATF 16949, ISO 14001 systems, Internal Auditor, CQI-15, CIQ, LPA
• Problem solving: 8D´s, QRCI
• Use of SAP, Minitab, Microsoft Office, MLEAN
• Requerimientos especificos de cliente: GM: SQMS, SPPS, SCMS, SCDB; Chrysler: GIM, GEBSC, NCT, Global Score Card, CQMS, Change Notice, 3CPR, HKMC: GQMS

Responsabilidades

• Be the main representative of the plant to the customer.
• Ensure the accomplishment of requirements for IATF 16949, ISO 14001 systems.
• Organize and participate in all technical meetings with the customer (solve technical problems, manage changes, progress path,…) and ensure all validations as required by customer are completed.
• Responsible to monitor and maintain customer portals ensuring all requirements are updated as necessary (e.g., IATF Certificate, CQI‑15, APQP, PPAP Dates).
• Audit all related storage sites and the Customer assembly line in order to ensure the compliant use of our products.
• Define and enforce the scale of demerit products coherent with the customer's specifications.
• Manage and guarantee resolution of customers concerns on a daily basis working closely with Production Quality (incident analysis, action plan,…).
• Validate the packaging range and accept the packaging range.
• Manage Warranty Claims and ensure Customer is protected and work actively in the problem resolution.

Conocimientos

Customer focus

Teamwork

Problem solving

Leadership

Effective communication

Motivating others

Drive for results

Perspective

Educación

Industrial, Manufacturing and / or Mechanical Engineering degree

Herramientas

SAP

Minitab

Microsoft Office

MLEAN

Descripción del empleo

Customer Relationship Engineer – Silao, Gto.

Forvia, a sustainable mobility technology leader. New trends and expectations are reshaping the automotive industry. Inspired by the exciting new challenges associated with this revolution, Faurecia anticipates the future of mobility developing cutting‑edge solutions for smart life on board and sustainable mobility. If you’re willing to contribute and create value for tomorrow’s cleaner and smarter mobility, Faurecia is the place to be. If you’re ambitious, driven and team‑spirited, this is your opportunity to build a career as a Customer Relationship Engineer in Silao, Gto.

Your Mission, Roles and Responsibilities

Overall responsibilities and duties

The Customer Relationship Engineer is responsible for developing customer satisfaction by relying on a controlled production process. Through teamwork, continuous improvement and the Faurecia Excellence System (FES) and Culture Being Faurecia, besides promoting the quality culture.

The Main Missions Of The Role Are To

• Be the main representative of the plant to the customer
• Ensure the accomplishment of requirements for IATF 16949, ISO 14001 systems
• Organize and participate in all technical meetings with the customer (solve technical problems, manage changes, progress path,…) and ensure all validations as required by customer are completed
• Responsible to monitor and maintain customer portals ensuring all requirements are updated as necessary (e.g., IATF Certificate, CQI‑15, APQP, PPAP Dates)
• Audit all related storage sites and the Customer assembly line in order to ensure the compliant use of our products
• Define and enforce the scale of demerit products coherent with the customer's specifications
• Manage and guarantee resolution of customers concerns on a daily basis working closely with Production Quality (incident analysis, action plan,…)
• Validate the packaging range and accept the packaging range
• Manage Warranty Claims and ensure Customer is protected and work actively in the problem resolution

Your profile and competencies to succeed

Minimum education level

• Industrial, Manufacturing and / or Mechanical Engineering degree

Professional Experience

• 3 to 5 years of experience in an industrial environment (ideally in the automotive industry)
• In‑depth knowledge of quality engineering techniques: PPAP, APQP, GD&T, MSA, SPC, FMEA, RFMEA, Control Plan
• Good knowledge of Program standards, tools and methods
• Strong Customer satisfaction orientation
• Minimum bi‑lingual (English required)
• Experience in IATF 16949, ISO 14001 systems, Internal Auditor, CQI‑15, CIQ, LPA
• Problem solving: 8D´s, QRCI
• Use of SAP, Minitab, Microsoft Office, MLEAN
• Requerimientos especificos de cliente: GM: SQMS, SPPS, SCMS, SCDB; Chrysler: GIM, GEBSC, NCT, Global Score Card, CQMS, Change Notice, 3CPR, HKMC: GQMS

Skills And Competencies

• Drive for results
• Perspective
• Customer focus
• Teamwork
• Problem solving
• Motivating others
• Leadership
• Effective communication

What We Can Do For You

• At Forvia, you will find an engaging and dynamic environment where you can contribute to the development of sustainable mobility leading technologies.
• We are the seventh‑largest global automotive supplier, employing more than 157,000 people in more than 40 countries which makes a lot of opportunity for career development.
• We welcome energetic and agile people who can thrive in a fast‑changing environment. People who share our strong values. Team players with a collaborative mindset and a passion to deliver high standards for our clients. Lifelong learners. High performers. Globally minded people who aspire to work in a transforming industry, where excellence, speed, and quality count.
• We cultivate a learning environment, dedicating tools and resources to ensure we remain at the forefront of mobility. Our people enjoy an average of more than 22 hours of online and in‑person training within FORVIA University (five campuses around the world)
• We offer a multicultural environment that values diversity and international collaboration. We believe that diversity is a strength. To create an inclusive culture where all forms of diversity create real value for the company, we have adopted gender diversity targets and inclusion action plans.
• Achieving CO2 Net Zero as a pioneer of the automotive industry is a priority: In June 2022, Forvia became the first global automotive group to be certified with the new SBTI Net‑Zero Standard (the most ambitious standard of SBTi), aligned with the ambition of the 2015 Paris Agreement of limiting global warming to 1.5°C. Three principles guide our action: use less, use better and use longer, with a focus on recyclability and circular economy.

Why join us

FORVIA is an automotive technology group at the heart of smarter and more sustainable mobility. We bring together expertise in electronics, clean mobility, lighting, interiors, seating, and lifecycle solutions to drive change in the automotive industry. With a history stretching back more than a century, we are the 7th largest global automotive supplier, employing more than 157,000 people in 43 countries. Your technology will be found in around 1 out of 2 vehicles produced anywhere in the world. In June 2022, we became the 1st global automotive group to be certified with the SBTI Net‑Zero Standard. We have committed to reach CO2 Net Zero by no later than 2045. As technological innovation and the need for sustainability transform the automotive industry, we are ideally positioned to deliver solutions that will enhance the lives of road‑users everywhere.