Customer Relationship Analyst

NCR Corporation; Ciudad de México; Presencial; MXN 652,000 - 1,119,000; Jornada completa

Descripción de la vacante

A global technology leader is seeking a Customer Relationship Analyst in Mexico City. The role involves managing customer service delivery from incident reporting to resolution, aiming to enhance customer satisfaction. Candidates should possess strong analytical and communication skills along with relevant experience. Join a dynamic team at a leading company focused on customer-centric solutions.

Formación

• 2-5 years of related experience in customer service or similar roles.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Willingness to work non-standard business hours as needed.

Responsabilidades

• Provide a single point of contact for customers during incidents.
• Manage all aspects of service delivery to clients from reporting to resolution.
• Proactively identify actions for continuous improvement.

Conocimientos

Analytical skills

Communication skills

Technical detail orientation

Time management

Educación

Technical/Vocational certification or High School diploma

Herramientas

Microsoft Excel

Data Viz Tools

SQL

Python for analysis

Descripción del empleo

Customer Relationship Analyst page is loaded

Customer Relationship Analyst

Apply locations MEXICO CITY, MEX time type Full time posted on Posted Yesterday job requisition id R0153901

About NCR VOYIX

NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments. Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities.

Not only are we the leader in the market segments we serve and the technology we deliver, but we create exceptional consumer experiences in partnership with the world’s leading retailers, restaurants and financial institutions. We leverage our expertise, R&D capabilities and unique platform to help navigate, simplify and run our customers’ technology systems.

Our customers are at the center of everything we do. Our mission is to enable stores, restaurants and financial institutions to exceed their goals – from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth. Our solutions empower our customers to succeed in today’s competitive landscape.

Our unique perspective brings innovative, industry-leading tech to all the moving parts of business across industries. NCR VOYIX has earned the trust of businesses large and small — from the best-known brands around the world to your local favorite around the corner.

TITLE: Customer Relationship Analyst

LOCATION:Mexico

GRADE: 9

POSITION SUMMARY & KEY AREAS OF RESPONSIBILITY:

In this role, NCR VOYIX provides customers with a single point of contact from the moment an incident is reported until it is resolved, managing all aspects of NCR VOYIX Services delivery to the client. The role includes providing analysis and actions that lead to improved customer satisfaction, enhanced service fidelity, and increased profitability.

You must have a thorough understanding of service systems, operations, policies, and customer contract specifics that are used to resolve customer situations. You should be able to quickly identify the next steps in the problem resolution process by leveraging ITIL practices.

This role also involves actively assessing the customer’s environment and proactively identifying actions for continuous improvement. Customer Relationship roles can be either stand-alone positions or part of a dedicated Customer Relationship Team.

QUALIFICATIONS AND EDUCATION REQUIREMENTS

• Technical/Vocational certification or High School diploma or, 2-5 years of related experience
• Detailed oriented, analytical and/or technical experience, preferably within NCR VOYIX Services
• Demonstrated proficiencies with Microsoft Office Suite software, excellent in Microsoft Excel and Power Point
• Excellent written and verbal communications skills
• Ability to work in a fast-paced environment. multi-task, time management and organizational skills
• Ability to identify and resolve issues with a sense of urgency
• Ability to work as part of a team or independently
• Willing to work non-standard business hours as required by customers

PREFERRED SKILLS

• Experience in the various NCR VOYIX Lines of Businesses
• Experience of working in a managed services or outsourcing environment
• Solid understanding of field service delivery programs and processes.
• Knowledge of Oracle Field Service structure preferred
• Knowledge of Data Viz Tools as Tableau, qview, Microstrategy, Power BI
• Knowledge of SQL
• Knowledge of python for analysis

Offers of employment are conditional upon passage of screening criteria applicable to the job

EEO Statement

Integrated into our shared values is NCR Voyix’s commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies
To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes

“When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.comemail domain.”

About Us

Help us run the world's top brands.

At NCR Voyix , we specialize in turning routine transactions into meaningful connections. With a rich history of innovation, we've been at the forefront of problem-solving through technology. Operating globally in over 30 countries, we lead in Retail, Restaurant, Digital banking, and Payments. Our solutions optimize banking operations, streamline restaurant services, enhance retail interactions, and foster trust through secure payment systems.

We take pride in our strong culture and a history of providing robust career paths. Come work for a leading technology company where you can grow your career. Join us and be part of revolutionizing transactions across these pivotal industries.