Customer Relations Clerk

Rival; Región Centro; Híbrido; MXN 167.000 - 246.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Monthly grocery vouchers

Medical insurance (including dental &

Casual dress code

Office engagement activities

Free coffee

Employee Referral Program

Descripción de la vacante

Arrive Logistics in Guadalajara is seeking a Customer Relations Clerk to support the Accounts Receivable team. You will collect PODs, process invoicing, and help resolve invoicing issues while collaborating with BizDev, Carrier Sales, and CashApp teams.

The role requires a Bachelor's degree in accounting/finance, bilingual fluency in Spanish and English, and experience with Oracle NetSuite and Excel. You will manage emails, create and distribute invoices daily, review RMAs, and ensure timely

Formación

• Bachelor's degree in Accounting, Finance, or related field.
• Bilingual fluency in Spanish and English.
• Experience in Accounts Receivable preferred; Oracle NetSuite experience beneficial.
• Proficient in Excel and Microsoft Office.
• Self-starter who works independently and with a team.
• Highly organized with strong time management and accuracy.

Responsabilidades

• Collect and process PODs and related documents for invoicing.
• Resolve NetSuite invoicing failures and ensure invoices are created timely.
• Manage emails regarding customer invoicing and billing issues.
• Create and distribute invoices to customers daily.
• Review and create RMAs for upstream approval.
• Navigate, maintain, and upload invoices to customer portals.
• Check customer portals for invoice status, resolve rejected items, and update aging notes.

Conocimientos

Bilingual Spanish/English

Independent yet team-oriented

Highly organized

Attention to detail

Time management

Educación

Bachelor's Degree in Accounting/Finance or related field

Herramientas

Oracle NetSuite

Microsoft Excel

Descripción del empleo

Who We Are

Arrive Logistics is a leading transportation and technology company in North America, with plans to continue to significantly grow year over year. Our success is a testament to our remarkable team and what we are building together. We’re committed to providing employees with a meaningful work experience and have established an award-winning culture that supports personal and career development in a fun, casual, and collaborative environment. There’s never been a more exciting time to get on board with our rapidly-growing team in Guadalajara, so read on to learn more!

Who We Want

The Customer Relations Clerk supports the Customer Relations Specialist team to ensure the Accounts Receivable functions run smoothly. The Customer Relations Clerk works closely with our BizDev, Carrier Sales, and CashApp Teams to provide financial, administrative, and clerical services.

What You’ll Do

• Collect and process PODs and related documents for invoicing.
• Resolve NetSuite invoicing failures and ensure invoices are created timely manner.
• Manage emails regarding customer invoicing and billing issues.
• Create and distribute invoices to customers daily.
• Review and create RMAs for upstream approval.
• Navigate, maintain, and upload invoices to customer portals.
• Check customer portals for invoice status, resolve rejected items, and update aging notes.

Qualifications

• Bachelor's Degree in Accounting, Finance, or a related field.
• Bilingual fluency (Spanish/English) required.
• Previous experience in an Accounts Receivable role preferred.
• Oracle NetSuite Experience.
• Intermediate knowledge of Microsoft Suite, with an emphasis on Excel.
• Self-starter with the ability to work independently and as a team.
• Highly organized with excellent time management skills and a high degree of accuracy and attention to detail.

The Perks of Working With Us

• Take advantage of our benefits including monthly grocery vouchers, vacation days, savings fund, medical insurance (including dental and vision plans) and more.
• Leave the suit and tie at home; our dress code is casual.
• Enjoy office wide engagement activities, team events, happy hours and more!
• Work in our new Guadalajara office located in Torre 1500 (Av. Americas 1254) within the plaza, you'll find cafes and a wide variety of local restaurants.
• Start your morning with free coffee!
• Maximize your wellness with free counseling sessions through our Employee Assistance Program
• Get paid to work with your friends through our Referral Program!

Your Arrive Experience

Our award-winning company culture is designed with you in mind. We are committed to supporting your personal and professional growth and making Arrive a place we all love to work.