Customer Quality Specialist

BlackBerry Inc.; Apodaca; Presencial; MXN 420.000 - 540.000; Jornada completa

Descripción de la vacante

ABB is seeking a Quality role in Apodaca, Nuevo Leon. You will support deploying the quality strategy across a local unit, ensuring prevention, continuous improvement and robust root cause analysis to meet customer expectations.

You will work with cross-functional teams, use SAP, Power BI, and 8D/A3 methods to drive corrective actions and prevent recurrence, contributing to world-class quality performance in a manufacturing setting.

Formación

• Bachelor’s degree in electrical engineering, mechatronics, industrial or related.
• 4+ year experience in Customer Quality, Manufacturing Quality, manufacturing process and Continuous Improvement in a manufacturing environment.
• Plus working as a quality engineer with switchboards, motor control centers, or low-voltage electrification systems.
• Experience in Lean Six Sigma. (Green Belt Certification is a plus).
• Advanced English.

Responsabilidades

• Support deployment of the quality strategy for a local organizational unit.
• Assist in identifying and addressing risks and opportunities related to quality management.
• Use quality data analytics to identify risks, failures, and non-conformances.
• Facilitate resolution of customer cases by following robust root cause analysis and implementing preventive and corrective actions.

Conocimientos

SAP

Power BI

8D reports

A3

Ishikawa diagrams

5 Why analysis

Corrective action tracking

Lean Six Sigma

Advanced English

Educación

Bachelor's degree in electrical engineering, mechatronics, industrial or related

Herramientas

Microsoft Office

SAP

Power BI

Descripción del empleo

At ABB, we help industries run leaner and cleaner-and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to: Quality Manager __

Your role and responsibilities (Mandatory)

In this role, you will have the opportunity to support the deployment of the quality strategy for a local organizational unit, including quality culture, systems, tools, and competent teams with the aim to achieve and exceed customer expectations, while ensuring sustainable operations. Each day, you will assist the organization in achieving the right mix of prevention, continuous improvement, robust root cause analysis, quick response, and sustainable solutions to problems. You will also showcase your expertise by collaborating with local functions that impact the quality results to reach the targets for the organizational unit and aim for world-class performance.

The work model for the role is:

#LI-OnSite

This role is contributing to the Electrification Business in Apodaca, Nuevo Leon. You will be mainly accountable for:

• Supporting specific communication relevant to quality management in your area of responsibility.
• Assisting in continuously identifying and addressing risks and opportunities related to quality management in the local organization.
• Using quality data analytics from the organization to identify risks, failures, and non-conformances.
• Facilitating resolution of customer cases by following a robust root cause analysis and implementing preventive and corrective actions.

Qualifications for the role (Mandatory)

• Bachelor’s degree in electrical engineering, mechatronics, industrial or related.
• 4+ Year experience in Customer Quality, Manufacturing Quality, manufacturing process and Continuous Improvement in a manufacturing environment.
• Plus working as a quality engineer with switchboards, motor control centers, or low-voltage electrification systems.
• Experience in SAP, Microsoft Office, Power BI, and structured problem-solving documentation tools such as 8D reports, A3, Ishikawa diagrams, 5 Why analysis, and corrective action tracking systems.
• Experience in Lean Six Sigma. (Green Belt Certification is a plus).
• Advanced English.

Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.

Why ABB

Working at ABB gives you the opportunity to contribute to a healthier and more prosperous world. Add to your story by joining a passionate team, focused on pushing the boundaries of technology to drive performance, shape new business models and find new ways of working that benefit our customers, partners and society. We want you to be proud of being part of ABB.

We care At ABB, we care about our people and their stories. We create safe, fair, equitable and inclusive working environments in which our people can succeed and develop, regardless of gender, ethnicity, sexual orientation or cultural, religious or social background.

Diverse teams make us stronger. ABB is also committed to a high standard of integrity in everything we do.

We grow

We help our people succeed and develop, and we empower them to create their own careers at ABB.

Our benefits, reward and development programs encompass a wide array of offerings.