Customer Quality Engineer — Root-Cause & KPIs

ZS Automotive Components México S.A. de C.V.; San Luis Potosí; On-site; MXN 320,000 - 460,000; Full time

Job summary

ZS Automotive Components México S.A. de C.V. is seeking a Quality Engineer to manage customer quality issues and drive root cause analysis in a fast-paced automotive manufacturing environment.

The role focuses on leading containment, corrective actions, and preventive measures, while monitoring KPI trends to ensure top-tier quality performance across production lines. Fluent English preferred; U.S. visa is a plus.

Qualifications

• Bachelor's degree in Industrial, Mechanical, Automotive Engineering, Quality, or related field.
• 2-5 years of experience in customer quality or manufacturing.
• Proficient with 8D & Core Tools and ISO 9001/IATF 16949 knowledge.
• Medium - Advanced English proficiency.

Responsibilities

• Manage and resolve customer complaints efficiently.
• Lead root cause analysis (8D, 5 Whys, Ishikawa).
• Coordinate containment, corrective, and preventive actions.
• Monitor quality KPIs (PPM, Scorecards).

Skills

8D & Core Tools

Root cause analysis

Quality assurance

English proficiency

Education

Bachelor's degree in Industrial, Mechanical, Automotive Engineering, Quality, or related field

Tools

APQP/PPAP

FMEA

MSA

SPC

IATF 16949

ISO 9001

Job description

ZS Automotive Components México S.A. de C.V. is seeking a Quality Engineer to manage customer quality issues and drive root cause analysis in a fast-paced automotive manufacturing environment.

The role focuses on leading containment, corrective actions, and preventive measures, while monitoring KPI trends to ensure top-tier quality performance across production lines. Fluent English preferred; U.S. visa is a plus.