Customer Operations (Support Agent)

Félix; Guadalajara; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

Join Félix, an innovative financial platform focused on empowering Latinos in the US through cross-border payment services. As a customer support team member, you'll ensure high-quality service while engaging with users, handling inquiries, and contributing to the platform's development in a vibrant environment.

Servicios

Competitive salary

IMSS

Infonavit

PTO

Year-end bonus (aguinaldo)

Remote work environment

Opportunities for growth

Formación

• Fluent in English (oral & written).
• Good communication skills, friendly personality.
• Basic knowledge in remittance industry is a plus.

Responsabilidades

• Provide support via telephone, chat, and email to users.
• Liaise with departments to resolve customer inquiries.
• Collect insights and convert them into actionable items.

Conocimientos

Communication

Customer Support

Adaptability

Educación

Recent graduate from any Business Major

Herramientas

G Suite

Descripción del empleo

About Us

Félix is a chat-based platform that enables Latinos in the US to send money home, pioneering remittance services via WhatsApp. We combine Blockchain and Artificial Intelligence to disrupt how remittances are done today and build the future of cross-border payments.

By joining Felix you will be part of the most innovative company in the cross-border payment industry. We recently received investment from top VCs from Silicon Valley, Europe, and Latam, as well as we won Blockchain and AI innovation and application awards at the Wharton Business School. You will be joining the journey to build the financial platform and become the companion for all Latinos in the United States!

About The Role

As a member of our team, you will have the unique opportunity to make your mark on the core of our operations. You will be in direct contact with our users and be responsible for performing cross-border transactions, providing support, and ensuring that Félix is delivering experiences in line with our standards. Additionally, you will generate analysis, reports, and insights regarding our operations and the customer experience. Finally, your proposals will directly impact the technology and the operations.

To be successful in this role, you must be dynamic, autonomous, collaborative, and curious as we create new user experiences, improve existing products, and develop the Félix platform that will empower millions of Latinos in the United States as no other company does at the moment.

Responsibilities

• Provide excellent support via telephone, chat, and email to our end-users and partners
• Answer customer queries regarding our service, onboarding, and online transactions
• Research and resolve client inquiries verbally and in writing
• Ensure accurate ticketing and documentation for each customer
• Liaising with other departments within Felix to resolve complex customer inquiries
• Collect insights from the frontline and convert them into actionable insights
• Own relationships with customers
• Work 1 day of the weekend with rotation between days
  
  

Requirements

• Education: Recent graduate from any Business Major
• Fluent in English (oral & written)
• Have basic knowledge or experience in the remittance industry and customer support roles
• Experience with G Suite products
• Open to working on weekends
• Good communication skills
• Friendly and outgoing personality
• Able to adapt to a fast-paced environment
  
  

What We Offer

• Competitive salary
• IMSS
• Infonavit
• PTO
• Year-end bonus (aguinaldo)
• Remote work environment
• Empowering opportunities for growth in a dynamic entrepreneurial environment
  
  

Equal Opportunity Employer

At Félix, we are committed to providing equal employment opportunities to all qualified employees and applicants without regard to race, religion, nationality, sex, sexual orientation, gender identity, age, or disability. This policy applies to all terms and conditions of employment, including recruitment, hiring, placement, promotion, training, compensation, benefits, and termination.

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