Customer Operations Analyst

PPG; Santiago de Querétaro; Hybrid; MXN 300,000 - 420,000; Full time

Job summary

PPG is seeking a data governance specialist to maintain and validate item master data in Oracle R12 and related systems. You will ensure complete, accurate, and compliant records across purchasing, planning, manufacturing, inventory, order management, and finance, while aligning with established data standards and service levels.

Collaborating with cross-functional teams, you will resolve data quality issues, perform mass data maintenance, and support item data cleansing initiatives to enable

Qualifications

• Bachelor's degree in business, Information Systems, Supply Chain, or a related field.
• 1-2 years of experience in Oracle R12 item master concepts, units of measure, item categories, organization assignments, and mass-data maintenance
• Proficiency in Microsoft Excel and other Microsoft Office applications.
• Advanced English.

Responsibilities

• Create, update, and maintain item master records in Oracle R12 and related business systems.
• Review item creation and change requests for completeness, accuracy, required approvals, and compliance with established procedures.
• Validate item attributes, descriptions, units of measure, categories, organization assignments, and related controls to ensure data integrity.
• Research and resolve duplicate items, incorrect attributes, setup errors, and other item master inconsistencies.
• Support item creation, maintenance, inactivation, and mass-update processes across applicable inventory organizations.
• Collaborate with Supply Chain, Procurement, Manufacturing, Planning, Finance, Engineering, business requestors, and IT to gather and verify item data requirements.
• Execute item data cleansing, standardization, mass maintenance, and data quality activities.

Skills

Oracle R12 item master concepts

Excel

Advanced English

Education

Bachelor's degree in business, Information Systems, Supply Chain, or a related field

Tools

Microsoft Excel

Job description

Creates, maintains, validates, and analyzes item master data in Oracle R12 and related business systems to support accurate purchasing, planning, manufacturing, inventory, order management, and financial processes. Reviews requests, applies established data standards and governance requirements, resolves data quality issues, and partners with cross-functional teams to ensure item records are complete, accurate, consistent, and available within established service levels. Wide understanding of the performed process, understanding in’s and out’s holistically, along with the full error impact. Responsibilities typically include working under moderate supervision on day-to-day assignments and receiving detailed guidance for new or unfamiliar work.

Key Responsibilities

• Create, update, and maintain item master records in Oracle R12 and related business systems.
• Review item creation and change requests for completeness, accuracy, required approvals, and compliance with established procedures.
• Validate item attributes, descriptions, units of measure, categories, organization assignments, and related controls to ensure data integrity.
• Research and resolve duplicate items, incorrect attributes, setup errors, and other item master inconsistencies.
• Support item creation, maintenance, inactivation, and mass-update processes across applicable inventory organizations.
• Collaborate with Supply Chain, Procurement, Manufacturing, Planning, Finance, Engineering, business requestors, and IT to gather and verify item data requirements.
• Execute item data cleansing, standardization, mass maintenance, and data quality activities.

Qualifications

• Bachelor's degree in business, Information Systems, Supply Chain, or a related field.
• 1-2 years of experience in Oracle R12 item master concepts, units of measure, item categories, organization assignments, and mass-data maintenance
• Proficiency in Microsoft Excel and other Microsoft Office applications.
• Advanced English.

How we work:

At PPG, we bring teams together to accelerate collaboration and career development, with in-person work Monday through Thursday and the opportunity to work remotely on Flexible Fridays. Schedules may vary by location.

About Us

PPG: WE PROTECT AND BEAUTIFY THE WORLD

®

Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company. To learn more, visit www.ppg.com and follow @PPG on X.

We are customer champions

Proactive. Bold. Trustworthy. Everything we do starts with our customers. We listen, move fast and don’t stop until we solve their biggest challenges. When our customers win, we all grow.

We act with purpose and speed

Agile. Data-driven. Empowered. We take smart risks to stay ahead of the competition. We work proactively with agility, using quality data to develop solutions that create value.

We are excellent operators

Productive. Collaborative. Accountable. No matter our role, we identify problems, take ownership and always bring solutions. We are both proactive and responsive to drive continuous improvement and deliver results. We support our frontline, the faces of PPG to our customers.

We compete to win

Future-focused. Driven. Ambitious. We are passionate about growing our business and winning with our customers. We deliver results, embrace new technologies and leverage agility and speed as strengths.

We are PPG proud

Strong. United. Passionate. We work safely, act with integrity and value our diverse perspectives. We celebrate achievements and take pride in the positive impact we create together to protect and beautify the world.

At PPG we use AI in the hiring process to make the process more efficient. AI tools do not make hiring decisions. You can learn more by going to https://careers.ppg.com/us/en/candidate-resources.

PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, veteran status, sexual orientation, gender identity or expression.

If you need an adjustment due to a disability, please email [e-mail].

PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply.

Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents. Benefits will be discussed with you by your recruiter during the hiring process.

PPG values your feedback on our recruiting process. We encourage you to visit Glassdoor.com and provide feedback on the process, so that we can do better today than yesterday.