Customer Inquiry Specialist

Celanese; Ciudad de México; Presencial; MXN 300,000 - 450,000; Jornada completa

Descripción de la vacante

A leading company is seeking a Customer Communication & Inquiry Specialist to provide exceptional service to internal and external customers. This role involves managing inquiries, preparing communications, and supporting commercial teams to achieve growth targets. Ideal candidates will possess strong communication skills, a proactive approach, and experience with tools like Salesforce and Excel. If you thrive in a fast-paced environment and are customer-focused, this opportunity is for you.

Formación

• Experience with preparing customer communications & project follow up.
• Remains calm under pressure.

Responsabilidades

• Manage non-technical customer inquiries and communication.
• Support commercial teams with project and inquiry management.
• Ensure compliance and alignment of communication.

Conocimientos

Customer interaction & communication

Strong communication skills

Proactive

Service orientation

Solution orientation

Herramientas

Salesforce

Excel

PPT

Word

SharePoint

Descripción del empleo

Overview

Customer Communication & Inquiry Specialists provide best in class service to our internal & external customers with communication & project support to enable our commercial teams in supporting growth targets.

Responsibilities

Key Activities, Accountabilities, and Results:

• Non-technical customer inquiries
• Customer Communication (Standby Statements, General Company Info, etc)
• Regulatory requests – Trade Compliance, Product Stewardship
• ISO certificates, Supplier Declarations
• Technical Data Sheets/Safety Data Sheets
• IMDS
• Acting as a pre-sales team and qualifying leads that are handed over to the commercial team
• Support Commercial with Specification Management Admin (i.e., PPAP, Bosch Norm - N2580)
• Develop and maintain database for inquiries
• Supports with Sustainability LCA documents
• Maintains approved customers portals and approved customer questionnaires
• E-Business automation requests
• Responsible to prepare, track, and follow up on required customer communication in alignment with cross functional teams (i.e., Force Majeure, projects)

Key Stakeholders & Deliverables:

• Customers, Commercial - Internal & external customer inquiry management, Customer Communication, & Project support
• Profit & Loss (P&L), Legal: Ensuring compliance and alignment of communication
• PS, EHS, T&I: Ensuring aligned process and collaboration that meet customer (internal/external) requirements

Qualifications

Critical Experiences:

• Salesforce, Excel, PPT, Word, SharePoint
• Customer interaction & communication
• Remains calm under pressure
• Experienced with preparing customer communications & project follow up

Competencies & Behaviors:

• Strong communication skills
• Proactive, strong service & solution orientation
• Well organized
• Customer focused
• Prioritizing and follow up
• Continuous Improvement and Learning mindset