Customer Happiness Associate - Mexico I Future Opportunities at Clara

Clara; Ciudad de México; Presencial; MXN 120,000 - 240,000; Jornada completa

Descripción de la vacante

Una empresa innovadora está en busca de un Asociado de Felicidad del Cliente para unirse a su equipo en México. Esta posición es clave para garantizar la satisfacción del cliente, ayudando a resolver problemas y brindando un servicio excepcional. Con un enfoque en la comunicación clara y la resolución de problemas, el candidato ideal tendrá experiencia en el sector Fintech y será capaz de manejar múltiples solicitudes de manera efectiva. La oportunidad ofrece un ambiente de trabajo dinámico y la posibilidad de contribuir a la competitividad económica de la región. Si eres un comunicador paciente y detallista, esta podría ser la oportunidad perfecta para ti.

Servicios

Salario competitivo

Plan de propiedad de acciones

Beneficios adaptables

Oportunidades de crecimiento

Formación

• Experiencia en atención al cliente en el sector Fintech.
• Capacidad para resolver problemas y gestionar múltiples tickets.

Responsabilidades

• Resolver problemas escalados a través de diferentes canales.
• Realizar seguimientos a los clientes para solucionar problemas.

Conocimientos

Atención al cliente

Resolución de problemas

Comunicación efectiva

Multitarea

Proficiencia en inglés

Educación

Experiencia en empresas Fintech

2+ años como agente de éxito del cliente

Herramientas

Google Drive

Zendesk

Hubspot

Descripción del empleo

Customer Happiness Associate - Mexico I Future Opportunities at Clara

Mexico

Clara is the leading spend management platform for companies in Latin America. Our end-to-end solution includes locally-issued corporate cards, bill pay, and our highly-rated software platform; already being used by thousands of the most successful companies across the region.

Clara is backed by top investors and strategics including Accial Capital, Canary, Citi Ventures, Coatue, DST Global, General Catalyst, Goldman Sachs, ICONIQ Growth, Kaszek, Monashees, and Notable Capital, as well as prominent angel investors.

We are looking for a Customer Happiness Associate who will:

• Have experience in Fintech companies.
• Help solve escalated issues through different channels.
• Troubleshoot, investigate, and create detailed notes in the admin system.
• Provide follow-up calls to customers to troubleshoot issues as necessary.
• Create opportunities and options for customers interested in canceling/returning orders.
• 2+ years working as a Customer success agent / Customer representative.
• English professional proficiency (preferred).
• Patient, pays attention to detail, and is a great communicator.
• Propose ideas and solutions based on customers' claims.
• Office / Google Drive (Advanced).
• CSS e.g: Zendesk or similar (Advanced).
• CRM e.g: Hubspot or similar (Intermediate).
• High level of quality and excellence in service, strong focus on understanding customer needs and solving with the highest levels of quality.
• Multitasker, ability to handle several tickets at the same time.

We value

*Clarity- Open and direct communication

*Simplicity- Pare things down to the essential

*Ownership- We're all owners and act like it

*Pride- Make quality products we're proud of

*Inclusivity- Every voice counts; we value each other for our shared mission and contributions

What We offer

* Competitive salary & a robust stock ownership plan

* A set of benefits that are adaptable to your needs & way of life

* Opportunities for growth in a fast-paced environment

* A chance to shape B2B payments in Latin America and increase the region’s economic competitiveness

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