Customer Growth Specialist

Jobgether; México; Remote; MXN 279,000 - 502,000; Full time

Benefits offered by this job

Tiempo libre flexible

Trabajo remoto global

Permiso parental remunerado

Cobertura médica, dental y visión (EE.

Estipendio para tecnología y oficina

Estipendio para coworking

Estipendio anual de aprendizaje y desa

Job summary

Jobgether busca un Customer Growth Specialist para gestionar la retención y expansión de un segmento de negocios de video. Serás responsable de los ingresos dentro de tu cohorte y diseñarás programas de coaching a escala, usando datos para identificar riesgos y oportunidades.

Trabajarás con equipos de Producto y Customer Success para mejorar la experiencia del cliente, creando playbooks y recursos. Podrás influir en estrategias de precios, empaquetado y ofertas, aplicando IA para investigación y

Qualifications

• 3–5 años de experiencia en coaching, consultoría, customer success, marketing digital o campo relacionado.
• Experiencia demostrada ayudando a negocios online a crecer ingresos.
• Capacidad de convertir insights en recomendaciones prácticas.
• Habilidades de facilitación en vivo.
• Análisis de dashboards y retención de clientes.
• Competencia en herramientas de IA como Claude.
• Fuerte orientación a resultados con compensación variable.
• Capacidad para trabajar con ambigüedad construyendo un motion de crecimiento.
• Experiencia como creador o coach es un plus.
• Experiencia en negocios de video/educación online es ventajosa.

Responsibilities

• Mantener ingresos retenidos y expansión para un segmento de clientes.
• Identificar razones de estancamiento y diseñar enfoques escalables.
• Diseñar y entregar sesiones de coaching grupal y programas.
• Asesorar en precios, packaging, posicionamiento y email/funnel strategy.
• Monitorear datos para detectar riesgo de churn.
• Analizar curvas de retención y rendimiento del embudo.
• Desarrollar playbooks y formatos de coaching para escalar.
• Compartir insights con Producto y Customer Success.
• Usar IA para investigación y preparación.
• Proporcionar orientación clara y honesta a clientes.

Skills

Coaching experience

Customer success

Digital marketing

Tools

Claude

ConvertKit

YouTube

Kajabi

Circle

Squarespace

Meta

Instagram

Job description

Customer Growth Specialist

Empresa: Jobgether

Tipo de empleo : Tiempo completo

Remote / Work from Home

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Growth Specialist based in Mexico.

The Customer Growth Specialist will own retention and expansion for an assigned segment of smaller video businesses. You will be accountable for the revenue that stays within your customer cohort and the opportunities to grow it. Rather than managing a traditional 1:1 customer portfolio, you will design coaching programs that can support customers at scale. You will use customer data to identify businesses at risk, understand growth barriers, and determine which interventions can make a measurable difference. Your coaching will cover practical growth decisions including pricing, packaging, positioning, offers, email strategy, funnels, and retention. As the first person in this role, you will build the playbooks, programs, and operating model that can eventually scale across the segment. The role combines customer coaching, data analysis, facilitation, experimentation, and commercial ownership in a remote global environment.

Accountabilities:

• Own gross revenue retention and expansion for an assigned customer segment, with primary accountability for revenue retention and secondary responsibility for growth.
• Identify recurring reasons why businesses in the cohort struggle or stall and develop scalable coaching approaches that address those challenges.
• Design and deliver group coaching sessions, cohort programs, workshops, office hours, webinars, and asynchronous coaching experiences.
• Advise customers on revenue-driving decisions such as pricing, packaging, positioning, offer design, email and funnel strategy, and retention mechanics.
• Monitor customer data and cohort behavior to identify accounts showing signs of risk before they churn.
• Analyze retention curves, funnel performance, and customer behavior to determine which coaching interventions are producing meaningful results.
• Build repeatable playbooks, coaching formats, and processes that can become the foundation for scaling customer growth programs.
• Share customer insights and recurring patterns with Product and Customer Success teams to help improve the broader customer experience.
• Use AI tools to support research, session preparation, customer analysis, and the creation of coaching resources.
• Provide customers with clear, practical, and honest guidance, including when difficult conversations or assessments are necessary.

Requirements:

• 3–5 years of experience in coaching, consulting, customer success, digital marketing, or a related field with meaningful ownership of business outcomes.
• Demonstrated experience helping online businesses, solo operators, founders, or small teams improve growth and revenue.
• Strong ability to understand business constraints, identify the underlying growth challenge, and translate insights into practical recommendations.
• Excellent live facilitation skills, with experience leading group sessions, workshops, webinars, or 1:1 customer conversations.
• Comfortable analyzing dashboards and developing informed perspectives on retention curves, cohort behavior, funnel conversion, and customer performance.
• Working fluency with AI tools for research, preparation, analysis, and content creation; comfortable incorporating tools such as Claude into daily workflows.
• Strong results orientation and comfort with variable compensation tied to customer and business outcomes.
• Clear and concise communication skills, with the ability to turn complex concepts into practical, easy-to-understand guidance.
• High level of ownership and comfort working with ambiguity, particularly when building a new customer-growth motion without an established playbook.
• Resilience and confidence when delivering honest feedback to customers who are personally invested in their businesses.
• Experience as a creator, coach, or small business owner is a plus.
• Experience with video businesses, online education, subscription, or membership businesses is advantageous.
• Familiarity with tools and platforms such as Kit/ConvertKit, YouTube, Kajabi, Circle, Squarespace, Meta, or Instagram is a plus.
• Previous experience building scaled or one-to-many customer programs is an additional advantage.

Benefits:

• Flexible paid time off and 8 company holidays.
• Remote work within a global team.
• Paid parental leave.
• Medical, dental, and vision coverage for U.S.-based employees.
• Technology and home office stipend.
• Coworking space stipend.
• Annual learning and professional development stipend.
• Opportunity to build a new scalable customer growth program from the ground up.
• Performance-oriented compensation structure with a variable component and no stated ceiling on earnings.
• Direct exposure to customer retention, expansion, coaching, and revenue growth.
• Benefits may vary depending on location and local regulations, with final eligibility and coverage details provided during the hiring process.