Customer Experience Trainer

At Swarovski, where innovation meets inspiration, our people desire to explore, experience, and create. We are looking for a CX Academy Trainer where you will get a chance to work in a rewarding role within a diverse team that is pushing boundaries. Be part of a truly iconic global brand, learn and grow with us. We’re bold and inventive, revealing astonishing things like no one else can. A world of wonder awaits you.

About the job

• Training & Development: Deliver and facilitate comprehensive training programs virtual, in class, in store that enhance the skills and knowledge of the Crystal Experts for (SR, IR, MUB, MOB business).
• E- Learning Platform: Manage report and follow up of the assigned courses from Global to Crystal Experts.
• Evaluation & Measurement: Implement evaluation methods to measure the effectiveness of training and the performance of Crystal Experts.
• Accountability: Foster a culture of accountability by setting clear expectations and providing constructive feedback.
• Teamwork: Promote a collaborative environment, encouraging teamwork and shared success.
• Organization: Ensure all training materials from Global CX Academy and sessions are meticulously organized for maximum impact. Update regular training calendars according to business needs.
• Engagement: Actively engage with CEs, inspiring and motivating them to achieve excellence.
• Attention to Detail: Maintain a high level of detail orientation in all aspects of training and evaluation.
• Role Model: Demonstrate tireless spirit, desire to add value, and commitment to continuous improvement.

• Bachelor’s degree
• Proven experience in customer experience training or a related field
• Analytical and evaluation skills
• Exceptional organizational and communication abilities
• Ability to work independently and as part of a team
• Fashion Stylist abilities
• Fluent in Spanish and English

• Competitive salary
• Swarovski Products Discount
• Medical Insurance

Swarovski is committed to Equal Employment Opportunity for all employees and will take Affirmative Action in those appropriate employment situations. All employment decisions will be made without regard to race, color, religion, age, national or ancestral origin, gender, sexual orientation, marital status, citizenship status, veteran status and disability.