Customer Experience Specialist

Valmont Industries, Inc.; Apodaca; On-site; MXN 180,000 - 240,000; Full time

Job summary

Valmont Industries, Inc. is seeking a detail-oriented professional to receive and process customer orders, inquiries, and complaints, ensuring accurate entry and timely resolution.

The role involves maintaining proactive relationships with key customers and internal sales staff to support satisfaction and loyalty. The ideal candidate has a high school diploma with several years of experience in customer-facing roles, or an associate/bachelor’s degree with progressive work experience.

Qualifications

• Customer service orientation and ability to handle inquiries and complaints.
• Experience in processing customer orders and maintaining records in a CRM or order entry system.

Responsibilities

• Receives and processes customer orders, inquiries and/or complaints.
• Proactively maintains an ongoing relationship with key customers and sales staff.

Skills

Customer service

Order processing

Relationship management

Education

High School diploma

Associates Degree

Bachelor's Degree

Job description

Valmont Industries, Inc. is seeking a detail-oriented professional to receive and process customer orders, inquiries, and complaints, ensuring accurate entry and timely resolution.

The role involves maintaining proactive relationships with key customers and internal sales staff to support satisfaction and loyalty. The ideal candidate has a high school diploma with several years of experience in customer-facing roles, or an associate/bachelor’s degree with progressive work experience.