Customer Experience Leader – Multichannel & Growth

Ikano-Retail; Ciudad de México; Presencial; MXN 600.000 - 900.000; Jornada completa

Descripción de la vacante

IKEA Mexico City seeks a store leader to ensure a positive and joyful shopping experience for all visitors. You will translate customer focus into practical actions across multichannel touchpoints and lead a team toward operational excellence.

The role requires proven leadership, strong communication, and the ability to align business goals with customer needs in a fast-paced retail environment. Based in Mexico City, you will help establish IKEA's presence in a new market with a long-term

Formación

• Customer focus and values-driven mindset essential.
• Proven leadership in people-centric organisations.
• Strong communication and influencing skills in a retail context.
• Change management and talent development experience.

Responsabilidades

• Ensure the customer-focused shopping experience across channels.
• Translate strategies into local action plans and operational execution.
• Support managers and team leaders in setting goals and development plans.
• Influence unit management with customer insights to drive decisions.
• Identify and remove hindrances to provide easy buying and after-sales fulfilment.
• Support commercial initiatives before, during, and after the shopping experience.

Conocimientos

Customer focus

Leadership

Communication

Change management

Educación

Bachelor's degree in Business/Retail

Descripción del empleo

IKEA Mexico City seeks a store leader to ensure a positive and joyful shopping experience for all visitors. You will translate customer focus into practical actions across multichannel touchpoints and lead a team toward operational excellence.

The role requires proven leadership, strong communication, and the ability to align business goals with customer needs in a fast-paced retail environment. Based in Mexico City, you will help establish IKEA's presence in a new market with a long-term