Customer Experience Coordinator

EF Education First Gruppe; Ciudad de México; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading education organization seeks a Customer Experience Coordinator in Mexico City to enhance customer satisfaction for students traveling abroad. This role involves managing customer journeys, implementing initiatives, and fostering a customer-centric culture. Candidates should have experience in sales/service management and be proficient in CRM systems like Salesforce.

Formación

• Over 1 year of experience in a sales or service management role.
• Proficiency with CRM systems, especially Salesforce.
• English proficiency at B2 or C1 level.

Responsabilidades

• Lead and implement expectation-setting initiatives for new students.
• Manage and evolve the customer journey.
• Analyze individual cases to offer tailored new destinations.

Conocimientos

Analytical skills

Public speaking

Project management

Networking

Data-driven decision making

Innovation

Herramientas

Salesforce

Descripción del empleo

Customer Experience Coordinator will play an integral role in the success of our key objective of increasing customer satisfaction for our students travelling abroad and resale according to the actual conditions and context. The Customer Care Specialist will have a passion for increasing quality and champion projects and initiatives that will have both a short-term and long-term impact on the business.

In this role, you will take ownership and drive efforts to create a customer-centric organization. You will be a role model for exceptional service and have a proven track record of achieving results by always considering the customer in your decision-making.

This central function and team put you at the heart of the organization – bridging teams and experiences to foster a customer-centric culture. The role is based in Mexico City.

Some qualities about you:

• You are a natural networker who builds strong relationships across our global organization.
• You are analytical – excited by data, the story it tells, and capable of making data-driven decisions.
• You are a strategist – always seeking innovation and able to execute plans effectively.
• Your attention to detail, organization, and project management skills are excellent.
• You are proactive and eager to make an impact, not content with maintaining the status quo.
• You are innovative, forward-thinking, and goal-oriented.
• You understand the big picture but are comfortable handling day-to-day tasks to achieve it.
• You are resourceful and willing to get your hands dirty to accomplish goals.

Requirements:

• Over 1 year of experience in a sales or service management role.
• Proficiency with CRM systems, especially Salesforce.
• Ability to analyze data, interpret insights, and make informed decisions.
• Strong public speaking skills.
• Willingness and ability to travel domestically and internationally (when permitted).
• English proficiency at B2 or C1 level.

Ownership:

• Lead and implement expectation-setting initiatives for new students.
• Create and oversee customer-focused initiatives.
• Manage and evolve the customer journey, including documentation, change proposals, and measuring impact.
• Analyze individual cases to offer tailored new destinations and options for enrolled students.
• Enhance visa processes by staying updated on regulations.
• Engage and activate promoters, collaborating with Sales and Marketing to increase referrals and brand ambassadors.

About EF Education First

At EF, we believe that the world is better when people seek to understand one another. Since 1965, we have helped millions experience new places, cultures, and learn about themselves through our immersive education programs focused on language, travel, cultural exchange, and academics—turning dreams into international opportunities.

Joining EF means becoming part of a multicultural, diverse community working across numerous schools and offices in over 50 countries, all committed to opening the world through education. We welcome all passionate individuals to bring their unique qualities to work every day. EF is an equal opportunity employer committed to inclusion and diversity in all aspects.

Founded in Sweden in 1965, EF has a global presence including hubs in Boston, London, São Paulo, Tokyo, Zürich, and more. Learn more at https://www.ef.com.

EF is dedicated to safeguarding and promoting the welfare of children, young people, and vulnerable adults. All positions are subject to criminal background and reference checks.

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