Customer Engineer- Data Focused

Concentrix; Torreón; A distancia; USD 92,000 - 145,000; Jornada completa

Descripción de la vacante

A global technology services company is seeking a Customer Engineer specializing in Data AI Platforms to provide technical leadership and consultative guidance to clients. Located in Mexico, this position involves deploying data AI solutions, implementing machine learning models, and optimizing performance. Candidates should have extensive experience with data platforms and possess strong problem-solving and communication skills. Join us for a transformative journey towards greater opportunities.

Servicios

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid time off

Formación

• Extensive experience with data platforms such as Data Factory, Data Lake, DataBricks, and Azure SQL.
• Strong understanding of machine learning concepts and implementation.
• Proven experience with Microsoft Fabric and data engineering tasks.
• Excellent problem-solving skills to manage complex technical challenges.
• Strong communication and customer service skills.

Responsabilidades

• Assist clients in deploying and managing solutions using various data platforms.
• Develop and implement machine learning models to drive insights.
• Design and manage Azure SQL databases and storage solutions.
• Utilize Microsoft Fabric to optimize data lifecycle and integration processes.
• Engage with clients to provide tailored solutions for data and AI capabilities.
• Analyze and optimize data workflows for efficient management.
• Provide ongoing technical support to clients.
• Promote best practices in data management and AI.

Conocimientos

Data AI Platform Management

Machine Learning Implementation

Azure SQL & Storage Solutions

Microsoft Fabric - Data Engineering

Customer Consultation

Performance Optimization

Technical Support

Best Practices Advocacy

Problem-solving

Communication

Educación

Bachelor's degree in Computer Science

Bachelor's degree in Data Science

Related field or equivalent work experience

Herramientas

Data Factory

Data Lake

DataBricks

Azure SQL

Microsoft Fabric

Descripción del empleo

Job Title:

Customer Engineer- Data Focused

Job Description

We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.

The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.

The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

Join us and be part of this journey towards greater opportunities and brighter futures.

Job Title: AI Data Engineer

Location: Remote

Overview:

As a Customer Engineer specializing in Data AI Platforms, you will provide technical leadership to our enterprise customers globally. Your role is to ensure their IT environments are optimized and healthy by offering consultative guidance, risk assessments, and technical support. You will aid in deploying data AI solutions, optimizing performance, and advocating for best practices.

Key Responsibilities:

• Data AI Platform Management: Assist clients in deploying and managing solutions using platforms like Foundry, Data Factory, Data Lake, and DataBricks.
• Machine Learning Implementation: Develop and implement ML models to drive insights and support data-driven decision-making.
• Azure SQL & Storage Solutions: Design and manage Azure SQL databases and storage solutions to ensure high availability and performance.
• Microsoft Fabric - Data Engineering: Utilize Microsoft Fabric to optimize data lifecycle and integration processes.
• Customer Consultation: Engage with clients to understand their business objectives and provide tailored solutions to enhance their data and AI capabilities.
• Performance Optimization: Analyze and optimize data workflows and processes for efficient data management.
• Technical Support: Offer ongoing technical support and troubleshooting to ensure customer satisfaction.
• Best Practices Advocacy: Promote best practices in data management and AI, guiding clients to adopt modern technologies and methodologies.
  
  

Qualifications:

• Extensive experience with data platforms such as Data Factory, Data Lake, DataBricks, and Azure SQL.
• Strong understanding of machine learning concepts and implementation.
• Proven experience with Microsoft Fabric and data engineering tasks.
• Excellent problem-solving skills to manage complex technical challenges.
• Strong communication and customer service skills.
  
  

Education:

• Bachelor's degree in Computer Science, Data Science, or related field, or equivalent work experience.
  
  

The base salary range for this position is $92,250 - $144,964, plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays.

At Concentrix, we provide customer experience solutions that may involve handling sensitive data. As part of our hiring process, all candidates must undergo a background check in accordance with applicable law, which will include identity verification and employment eligibility.

The deadline to apply for this position is 08/04/2025.

#US

Location:

USA, TX, Work-at-Home

Language Requirements:

Time Type:

Full time

Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents

Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.

For more information regarding your EEO rights as an applicant, please visit the following websites:

• English
• Spanish
  
  

To request a reasonable accommodation please click here.

If you wish to review the Affirmative Action Plan, please click here.

R1642123