Customer Engagement Specialist (Outbound Sales & Support)

Patrianna; Ciudad de México; Remote; MXN 558,867 - 1,117,734; Full time

Benefits offered by this job

Collaborative work environment

Career development opportunities

Performance-based incentives

Innovative international team

Job summary

Join a dynamic, international team that is passionate about delivering world-class gaming experiences. As a Customer Engagement Specialist, you will proactively connect with potential customers, guiding them through onboarding and ensuring a seamless transition onto our platform. This role emphasizes a customer-centric approach, requiring excellent communication skills and a proactive attitude. You will engage with customers through multiple channels, collaborate with various teams, and contribute to enhancing customer satisfaction and retention. If you're ready to make an impact in the fast-paced gaming industry, this opportunity is for you!

Qualifications

• 2+ years in outbound sales and customer service required.
• Experience in iGaming/online casino is essential.

Responsibilities

• Initiate outbound communications with interested customers.
• Convert potential customers into active members.

Skills

Excellent written and verbal communication skills

Customer satisfaction

Technical aptitude

CRM platform familiarity

Education

Bachelor's degree

Tools

Customer-facing software

CRM platforms

Job description

At Patrianna, we are passionate about delivering world-class gaming experiences to millions of players around the globe. As a dynamic, international team, we embrace a collaborative remote-working culture that prioritises innovation and excellence in everything we do. Our commitment to customer engagement and satisfaction drives us to create meaningful connections with our users, ensuring they enjoy a seamless and rewarding experience on our platform.
If you’re eager to make an impact in a fast-paced, forward-thinking company that is shaping the future of the gaming industry, we would love to hear from you!

Role Overview
We are looking for a Customer Engagement Specialist to proactively connect with potential customers, guide them through the onboarding process, and ensure a smooth transition onto our platform. This role requires a customer-centric approach, excellent communication skills, and a proactive attitude toward converting inquiries into active, engaged users.
Key Responsibilities

1. Proactive Outreach: Initiate outbound communications with customers who have shown interest in our products and services.
2. Customer Conversion: Convert potential customers into active members by providing a positive and seamless customer experience, addressing concerns, and guiding them through the onboarding process.
3. Product Knowledge: Develop and maintain a deep understanding of our company’s offerings to effectively convey their value, benefits, and unique features.
4. Multi-Channel Engagement: Utilise live chat, emails, and follow-up communications to ensure customer satisfaction, foster engagement, and encourage long-term retention.
5. Cross-Team Collaboration: Work closely with the Customer Service, CRM, Operations, and Marketing teams to share insights and improve customer conversion and engagement strategies.

What We’re Looking For

1. Education: Bachelor’s degree required.

Experience:

1. Minimum 2 years in an outbound sales and customer service role.
2. Prior experience in the iGaming/online casino is essential.
3. At least 6 months of voice/phone call center experience handling US-based accounts.
4. At least 6 months of experience providing email and chat support for US-based accounts.

Skills & Competencies:

1. Excellent written and verbal communication skills with professional email and chat etiquette.
2. Passion for customer satisfaction and delivering top-tier support.
3. Strong technical aptitude and proficiency in using customer-facing software.
4. Familiarity with CRM platforms is a plus but not essential.

Why Join Patrianna?

1. Be part of an innovative, international team dedicated to delivering best-in-class gaming experiences.
2. Enjoy a collaborative, remote-friendly work environment that values creativity and professional growth.
3. Work in a fast-growing, forward-thinking industry with exciting career development opportunities.
4. Competitive salary and performance-based incentives.

If you’re ready to join a high-energy team in the gaming industry and make a real impact on customer engagement, we’d love to hear from you!