Customer Engagement Coordinator

Schlumberger Limited; Villahermosa; On-site; MXN 600,000 - 900,000; Full time

Job summary

Schlumberger Limited is seeking a Customer Engagement Coordinator for Liner Hangers to act as the primary point of contact for customers, coordinate requirements, and oversee service delivery in a high-stakes oil and gas environment.

You will review needs, assess risks, and support proposals, ensuring safe, timely completion while maintaining strong stakeholder communication and driving potential account growth.

Qualifications

• Bachelor’s Degree in Engineering or related disciplines.
• Minimum 5 years of experience in the Oil & Gas industry.
• Previous experience in Liner Hangers, Lower Completions, or a similar customer-facing technical coordination role.
• Minimum 2–3 years of field experience.

Responsibilities

• Act as the primary customer point of contact for Liner Hanger operations and ensure effective communication throughout service delivery.
• Coordinate customer requirements, operational activities, and service execution to ensure safe, timely, high-quality delivery.
• Review customer needs, assess operational risks, and support technical proposal and cost estimate preparation.
• Monitor job execution, follow up on deliverables, and ensure compliance with contractual commitments.
• Facilitate communication between customers and operational teams, participating in pre- and post-job reviews.
• Identify new business opportunities and contribute to account growth initiatives.

Skills

Liner Hanger systems

Lower Completions

Customer-facing coordination

MS Office

Problem solving

Stakeholder management

Education

Bachelor’s Degree in Engineering

Tools

Torque and Drag Course

Job description

Customer Engagement Coordinator – Liner Hangers

Key Responsibilities

Act as the primary customer point of contact for Liner Hanger operations, ensuring effective communication throughout service delivery.

Coordinate customer requirements, operational activities, and service execution to ensure safe, timely, and high-quality delivery.

Review customer needs, assess operational risks, and support technical proposal and cost estimate preparation.

Monitor job execution, follow up on deliverables, and ensure compliance with contractual commitments and customer expectations.

Facilitate communication between customers and operational teams, participating in pre-job and post-job reviews.

Analyze customer feedback, support service quality initiatives, and assist in resolving service delivery and invoicing issues.

Identify new business opportunities and contribute to account growth initiatives.

Requirements

Education

Bachelor’s Degree in Engineering or related disciplines.

Experience

Minimum 5 years of experience in the Oil & Gas industry.

Previous experience in Liner Hangers, Lower Completions, or a similar customer-facing technical coordination role.

Minimum 2–3 years of field experience.

Technical Skills

Strong technical knowledge of Liner Hanger systems and Lower Completions operations.

Ability to review operational requirements, technical procedures, and service programs.

Knowledge of service delivery, risk assessment, and customer support processes.

Proficiency in Microsoft Office.

Certifications

Torque and Drag Course (preferred).

Languages

Intermediate to Advanced English.

Strong technical and interpersonal skills.

Customer-focused mindset.

Effective communication and stakeholder management.

Problem-solving and organizational skills.

Ability to manage multiple priorities in a dynamic environment.

SLB does not require a fee for applying to the recruitment process.

Applicants must be 18 years or older to apply.

SLB offers equal employment opportunity. Qualified applicants are considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or other characteristics protected by law.

We believe your best work comes from feeling supported, empowered, and connected – wherever you are in your journey. We’re committed to providing you with the resources and culture to help you belong, advance, and succeed.

Culture and Values

For more than 100 years, we've been at the forefront of energy innovation; solving problems considered impossible while building a safe and inclusive culture.

We support our people where and when they want to grow by making continuous learning a key priority.

Get an inside look at how we attract, evaluate, and hire exceptional people globally.

Find quick answers to common questions about roles, teams, and the application process.

We are a global technology company, driving energy innovation for a balanced planet. Together, we create amazing technology that unlocks access to energy for the benefit of all.

Global in outlook, local in practice – and with a united, shared passion for discovering solutions, we hire talented, driven people and support them to succeed, personally and professionally.

SLB is an equal employment opportunity employer. Qualified applicants are considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or other characteristics protected by law.

We will endeavor to make a reasonable accommodation / modification to the known physical or mental limitations of a qualified applicant with a disability to assist in the hiring process, unless the accommodation would impose an undue hardship on the operation of our business, in accordance with applicable federal, state, and local law. If you believe you require such assistance to complete this form or to participate in the interview process, please contact [e-mail] to request assistance. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to.

SLB is a VEVRAA Federal Contractor- priority referral Protected Veterans requested.