Customer Engagement Coordinator

SLB; Villahermosa; On-site; MXN 900,000 - 1,400,000; Full time

Job summary

SLB in Villahermosa, Mexico seeks a Customer Engagement Coordinator for Liner Hangers. You will be the primary customer contact, coordinating requirements, operations and service delivery to ensure safe, timely outcomes.

Requires a Bachelor's in Engineering, 5+ years in Oil & Gas, Liner Hanger/Lower Completions experience, English proficiency, and a mandatory Liner Hanger course with passport. This role emphasizes stakeholder management and technical coordination.

Qualifications

• Bachelor’s degree in Engineering or related disciplines.
• Minimum 5 years in Oil & Gas industry.
• Experience with Liner Hangers or Lower Completions in a customer-facing role.
• 2–3 years of field experience.
• Liner Hanger Course is mandatory; Passport required.

Responsibilities

• Act as the primary customer point of contact for Liner Hanger operations, ensuring effective communication throughout service delivery.
• Coordinate customer requirements, operational activities, and service execution to ensure safe, timely, and high-quality delivery.
• Review customer needs, assess operational risks, and support technical proposal and cost estimate preparation.
• Monitor job execution, follow up on deliverables, and ensure compliance with contractual commitments and customer expectations.
• Facilitate communication between customers and operational teams, participating in pre-job and post-job reviews.
• Analyze customer feedback, support service quality initiatives, and assist in resolving service delivery and invoicing issues.
• Identify new business opportunities and contribute to account growth initiatives.

Skills

Stakeholder management

Communication

Problem solving

Education

Bachelor’s degree in Engineering

Tools

Microsoft Office

Job description

Customer Engagement Coordinator - Liner Hangers

Location: Villahermosa, Tabasco, Mexico

Key Responsibilities

• Act as the primary customer point of contact for Liner Hanger operations, ensuring effective communication throughout service delivery.
• Coordinate customer requirements, operational activities, and service execution to ensure safe, timely, and high-quality delivery.
• Review customer needs, assess operational risks, and support technical proposal and cost estimate preparation.
• Monitor job execution, follow up on deliverables, and ensure compliance with contractual commitments and customer expectations.
• Facilitate communication between customers and operational teams, participating in pre-job and post-job reviews.
• Analyze customer feedback, support service quality initiatives, and assist in resolving service delivery and invoicing issues.
• Identify new business opportunities and contribute to account growth initiatives.

Requirements

Education

Bachelor’s Degree in Engineering or related disciplines.

Experience

• Minimum 5 years of experience in the Oil & Gas industry.
• Previous experience in Liner Hangers, Lower Completions, or a similar customer-facing technical coordination role.
• Minimum 2-3 years of field experience.

Technical Skills

• Strong technical knowledge of Liner Hanger systems and Lower Completions operations.
• Ability to review operational requirements, technical procedures, and service programs.
• Knowledge of service delivery, risk assessment, and customer support processes.
• Proficiency in Microsoft Office.

Certifications

• Liner Hanger Course (mandatory).
• Torque and Drag Course (preferred).
• Valid passport required.

Languages

• Intermediate to Advanced English.

Competencies

• Strong technical and interpersonal skills.
• Customer-focused mindset.
• Effective communication and stakeholder management.
• Problem-solving and organizational skills.
• Ability to manage multiple priorities in a dynamic environment.

SLB does not require a fee for applying to the recruitment process.

Applicants must be 18 years or older to apply.

SLB offers equal employment opportunity. Qualified applicants are considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or other characteristics protected by law.

SLB ofrece igualdad de oportunidades en el empleo. Los Solicitantes cualificadoes son considerados sin distincion de raza, color, religion, sexo, orientacion sexual, identidad de genero, origen nacional, edad, discapacidad u otras caracteristicas protegidas por la ley.