Customer Documentation Specialist

About the role:
Barry Callebaut is a global organization poised for growth; a company which has embraced the vision to delight its customers, while out-performing its competitors. It is committed to sustainability, has innovation in its DNA, and is a leader in complex manufacturing and supply chain solutions. The company is focused on being a best-in-class employer. Barry Callebaut seeks diverse and passionate people who thrive in a dynamic environment, focused on continuous learning, living BC’s Values, and of course loving chocolate.

The Customer Quality Documentation Expert ensures professional and timely responses to customer technical documentation requests, specifications, and questions related to BC programs, factories, and products. This role maintains a strong working knowledge of customer requirements, BC food safety programs, BC specifications, regulatory requirements, and claims. The position involves close collaboration with departments such as Food Safety, Microbiology, R&D, Regulatory Affairs, and Commercial Teams to ensure alignment with internal and customer expectations.

Key responsibilities include:

• Providing professional and timely responses to customer technical documentation requests and questions.
• Conducting customer specification reviews, aligning requirements with BC capabilities, and negotiating alternative options where appropriate.
• Ensuring customer requirements are integrated into BC Quality Systems, including certificate profiles.
• Analyzing customer inquiries to identify recurring questions and areas for improvement and efficiency.
• Identifying improvement areas, defining action plans, and following up on them.
• Reviewing project impacts regarding customer requirements and providing feedback.
• Maintaining constant communication with involved parties to preserve documentation integrity.
• Managing online documentation websites for different user groups.

About you:

• Bachelor's Degree in Food Science/Food Technology or equivalent.
• Knowledge of Food Regulations, GMP, HACCP, and Basic Microbiology.
• FSMA knowledge is a plus.
• Understanding of basic food process operations (ideally Confectionery, Biscuits, Snacks, Nuts, Ice-cream, Fillings).
• Minimum of 3 years experience in similar roles.
• Excellent verbal and written communication skills.
• Proficiency in software programs such as Word, Excel; SAP experience is a plus.
• Fluent in English and Spanish; additional languages like French and Portuguese are assets.

What you can expect from Barry Callebaut:

• Competitive salary and comprehensive benefits package.
• Paid time off, including 12 paid holidays and your birthday off.
• An environment that promotes workplace flexibility.
• A culture that embraces diversity and inclusivity, exemplified by initiatives like #OneBC and forums supporting women and racial equality.
• Opportunities for personal and professional growth within an organization that values development and internal career advancement.
• Participation in our mission to make sustainability the norm through Forever Chocolate, focusing on farmer prosperity, zero child labor, carbon and forest positivity, and creating 100% sustainable ingredients.