Customer Collaboration & Demand Planning Head - TEMPORAL

Kellogg; Santiago de Querétaro; Presencial; MXN 600,000 - 800,000; A tiempo parcial

Descripción de la vacante

A leading food company in Querétaro is seeking a Customer Services & Collaboration Head for a 6-month temporary role. The position involves enhancing customer experience and ensuring product availability through strategic planning and operational coordination. Candidates should have 2-3 years of relevant experience in customer service and logistics, along with knowledge in order management and forecasting. Join a dynamic team and contribute to international markets.

Formación

• 2-3 years of experience in Customer Service Area.
• 2-3 years of experience in Logistics/Distribution area.
• Knowledge of Order Management and Forecasting.
• Experience working with Distributors.

Responsabilidades

• Lead interdisciplinary teams to develop strategies for service enhancements.
• Align commercial inputs with systems to optimize replenishment.
• Monitor key metrics to ensure product availability.

Conocimientos

Customer Service

Logistics

Order Management

Forecasting

Customer Development

Distributor Engagement

SAP Knowledge

Descripción del empleo

Overview

Are you driven by collaboration and passionate about elevating customer experience across international markets? Join our Customer Supply Chain & Logistics team as the Customer Services & Collaboration Head. You’ll spearhead interdisciplinary efforts to enhance service levels, on-shelf availability, and gross sales with distributors across the Caribbean Islands, while supporting export operations.

In this role, you’ll integrate commercial insights into replenishment systems for top business partners, co-create strategic commercial plans with cross-functional teams, and ensure product availability through accurate sell-out forecasting. You’ll lead customer engagement programs, drive CS&L business reviews, and own the US-sourced product availability process for Caricam, acting as the key liaison with US teams.

This is a 6 months period temporary role.

A Taste of What You’ll Be Doing

• Customer Collaboration & Value Creation: Lead interdisciplinary teams to co-develop strategies that enhance service levels, on-shelf availability, and gross sales with Caribbean distributors and export partners.
• Commercial Integration & Replenishment: Align commercial inputs with CS&L and VMI systems to optimize replenishment processes for top customers and ensure demand visibility.
• Strategic Planning & Execution: Co-create commercial plans with Customer Supply, Demand Planning, and Customer Development teams to support business growth and execution excellence.
• Service Level & Forecast Accuracy: Monitor key metrics such as Fill Rate (FR), OTIF, and sell-out forecasts to reduce lost sales and ensure product availability across channels.
• Operational Coordination: Partner with Demand Planning Heads and Category teams to manage SKU visibility, delisting updates, restrictions, and expansion opportunities.

We’re Looking for Someone With

• 2-3 Years’ experience in Customer Service Area
• 2-3 years’ experience in Logistic / Distribution area
• Order Management Knowledge
• Forecasting Experience
• Knowledge on Customer Development.
• Experience working with Distributors.
• SAP Knowledge is desirable

What’s Next

After you apply, your application will be reviewed by a real recruiter, so it may take us a few weeks to get back with you by email or phone. Visit our How We Hire page to get insights into our hiring process and more about what we offer.

If you join our team, you’ll be rewarded for the difference you make. Our comprehensive benefits offer you the support you need through your life events, big or small. Visit our benefits page and be sure to ask your recruiter for more specific information.

Get to Know Us

Mars has agreed to acquire Kellanova in a combination that will shape the future of snacking! The transaction is anticipated to close towards the end of 2025 (subject to customary closing conditions, including regulatory approvals). The companies remain separate until closing.

You can learn more at www.futureofsnacking.com and our hiring teams will be happy to discuss further questions if your application advances in the hiring process.

What does it take to be the best? Someone like you.

Kellanova is an Equal Opportunity Employer that strives to provide an inclusive work environment, a seat for everyone at the table, and embraces the diverse talent of its people. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, disability, religion, national origin, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law. For more information regarding our efforts to advance Equity, Diversity & Inclusion, please visit our website here.