Customer Care Supervisor

Wallenius Wilhelmsen group; Santiago de Querétaro; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

Una empresa innovadora busca un profesional dinámico para supervisar operaciones y mejorar la atención al cliente en el sector logístico. Este rol es crucial para garantizar que se cumplan todas las necesidades del cliente, supervisar al personal y coordinar la documentación necesaria. Se valorarán habilidades en resolución de problemas y gestión de inventarios, así como una sólida formación en Negocios Internacionales o Ingeniería. Si te apasiona el servicio al cliente y quieres formar parte de un equipo comprometido con la excelencia, esta es tu oportunidad.

Formación

• 2 años de experiencia en atención al cliente y logística automotriz.
• Conocimientos en gestión de inventarios y planificación de recursos.

Responsabilidades

• Supervisión del personal operativo y control de rutas de distribución.
• Generación de informes y atención a quejas de los clientes.
• Coordinación del cumplimiento de los servicios y comunicación con los clientes.

Conocimientos

Atención al cliente

Resolución de problemas

Gestión de inventarios

Planificación basada en resultados

Comunicación efectiva

Educación

Licenciatura en Negocios Internacionales

Ingeniería

Herramientas

Office 365

Excel Intermedio

Descripción del empleo

Overview:

Administration, elaboration, and review of the different processes in the operations area, as well as contributing to provide attention and satisfactory solutions to the client, in order to consolidate the commercial relationship. Develop and implement improvements in customer service processes, generating a sense of belonging to the company's values.

Coordinate and guarantee 100% of the client's requirements.

Responsibilities

• Supervision of operational personnel.
• Supervision of departure to distribution routes under your responsibility.
• Daily control of delivery confirmations.
• Problem solving.
• Document control of processes.
• Maintain and develop the relationship with the company's customers.
• Coordinate the sending of documentation.
• Provide information to internal and external customers regarding the logistics service provided.
• Provide the customer with information that he requires.
• Control of material stocks by supplier.
• Resolve doubts and nonconformities that are presented.
• Have communication with the team and the client's needs.
• Negotiations with the client.
• Generate reports to internal and external customers.
• Monitor and report traceability of cargo in normal flow or with anomalies to the customer.
• System openings for operation control.
• Coordinate and supervise the fulfillment of services.
• Preparation of operational proposals.
• Customer Support.
• Requirements and programming of materials for supply in general.
• Represent the company before VPC authorities.
• Distributor Delivery Tracking.
• Receive complaints, suggestions and solve employee problems.
• Encourage integration and good human relations among staff.
• Ensure that the Reports generated from the daily operation are provided in a truthful, complete and timely manner, thus controlling the Inventory 100%.

Qualifications

Education: Bachelor's Degree/Engineering, International Business

Cooking: ICT ́S, excel Intermediate

Administrative computing, being related to information technologies, knowledge of Office 365.

Experience: 2 years experience as a customer service.

Knowledge in automotive logistics and supply chain, inventory management, customer focus and resource management, results-based planning, traffic.

Required Language: Intermediate English.

Availability to travel: Yes.