Customer Care Analyst

Kerry Group plc; Santiago de Querétaro; Presencial; MXN 25,000 - 45,000; Jornada completa

Descripción de la vacante

An established industry player is seeking a Customer Care Support Specialist to enhance customer experiences through effective order management and collaboration. This role is pivotal in ensuring customer requests are processed accurately and efficiently, contributing to a world-class service level. The ideal candidate will thrive in a dynamic environment, utilizing tools like SAP and SalesForce to drive improvements and maintain data integrity. Join a forward-thinking company committed to sustainable nutrition and make a meaningful impact in the food and beverage sector.

Formación

• Experience in sales order management and customer service.
• Strong data management and reporting skills.

Responsabilidades

• Manage sales orders in SAP and ensure timely processing.
• Collaborate with teams for effective case management.

Conocimientos

SAP

SalesForce

Customer Service

Data Management

Educación

Bachelor's Degree

Herramientas

SAP

SalesForce

Descripción del empleo

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Kerry is the world's leading taste and nutrition company for the food, beverage and pharmaceutical industries. Every day we partner with customers to create healthier, tastier and more sustainable products that are consumed by billions of people across the world. Our vision is to be our customers' most valued partner, creating a world of sustainable nutrition. A career with Kerry offers you an opportunity to shape the future of food while providing you opportunities to explore and grow in a truly global environment.

About the role

The Customer Care Support Specialist is responsible for supporting delivery of a world class customer experience to our customers. Delivering critical support in line with agreed service levels for the overall Customer Care organization. Demonstrating ownership & accountability, ensuring customer requirements related to customer orders service & data management requests are efficiently & accurately processed within agreed timelines with clear connectivity and collaboration with the wider team to enable proactive end-to-end case management.

Key responsibilities

-Sales Order Management in SAP (VA01)

-Continuous excellence activities to improve current procedures

-Queue monitoring in SalesForce

-Report and data maintenance

-Constant collaboration and effective communication with NAMER team and other GBS team

Qualifications and skills