CSS Specialist (future position)

Henkel; Huixquilucan de Degollado; Hybrid; MXN 180,000 - 240,000; Full time

Benefits offered by this job

Hybrid work model

Meal vouchers

Health programs

Parental leave

Employee Share Plan

Job summary

Henkel in Mexico is seeking a Customer Service Specialist to act as the liaison between the order entry team and logistics. You will review customer portals, download purchase orders, and forward information to the logistics group to keep shipments moving smoothly.

The role requires a degree in Business Administration, experience in customer service, and good analytics with intermediate English. The company offers a hybrid work model, flexible hours, and global growth opportunities.

Qualifications

• Degree in Business Administration or related field.
• Experience in customer service required.
• Strong communication and analytic skills.
• Intermediate English.

Responsibilities

• Review customer portals and download purchase orders.
• Forward orders and relevant data to logistics.
• Coordinate with order entry and logistics to ensure timely shipments.

Skills

Customer service experience

Analytics

Communication

English proficiency

SAP navigation

Education

Bachelor's degree in Business Administration

Tools

SAP

Job description

About this Position

The customer service specialist will serve as the point of contact between the order entry team and the logistics department. They will be responsible for reviewing customer portals, downloading purchase orders, and forwarding all relevant information to the logistics team.

What You´ll Do

• Order Entry responsible.
• Maintain active portals by tracking purchase orders.
• Make corrections to the different orders.
• Upload orders in SAP.

What Makes You a Good Fit

• Degree on Business Administrations.
• Experience in customer service.
• Intermediate english.
• Analytics, proactive and good communication.

Some perks of joining Henkel

• Flexible work scheme with flexible hours, hybrid work model, and work from anywhere policy for up to 30 days per year
• Diverse national and international growth opportunities
• Global wellbeing standards with health and preventive care programs
• Gender-neutral parental leave for a minimum of 8 weeks
• Employee Share Plan with voluntary investment and Henkel matching shares
• Flexible Benefits
• Meal vouchers
• Savings fund
• Friday early finish

At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We welcome all applications across different genders, origins, cultures, religions, sexual orientations, disabilities, and generations.