CSR Security ACVS

Alloy Enterprises; San Pedro Garza García; Presencial; MXN 134.000 - 223.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Benefits package

Growth opportunities

Inclusive environment

Work-life balance

Meaningful projects

Descripción de la vacante

Johnson Controls is seeking a detail-oriented professional to handle order processing and customer support. You will input orders in SAP, confirm delivery dates, monitor backorders, and coordinate with sales, logistics, and customers to ensure timely delivery.

The role emphasizes English communication, problem-solving, and strong MS Office proficiency while supporting a range of customer interactions and data management tasks.

Formación

• Fluent in English (conversational).
• Customer-oriented experience with a focus on details.
• PC skills – MS Office.
• Communication and interpersonal skills.
• Problem-solving.
• SAP (desirable).

Responsabilidades

• Process customer orders accurately in SAP and confirm delivery dates.
• Monitor backorders and manage order changes in collaboration with internal teams.
• Respond to inquiries on deliveries, delays, and quotes.
• Provide customer care and respond to sales rep requests.
• Maintain filing, leads, and price agreements in Salesforce and other systems.

Conocimientos

English (conversational)

Customer-focused

Communication skills

Problem-solving

Herramientas

SAP

MS Office

Descripción del empleo

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.
For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

What are you going to do?

Follow up transactions effectively to ensure that the agreed quantities of products are delivered to the customer as set out in the sales offer/order, at the agreed place and time.

How will you do it?

Order Processing

• Order input in SAP (different order types)
• Send order confirmation to customer (confirm delivery date based on ATP, partial delivery allowed, etc)

Backorder monitoring and order management

• Monitor the customer backorders in conjunction with Customer, Warehouse, Supply & Demand, Credit Control, Purchase and Forwarder.
• Maintenance of planned shipping days (delays, customer requests, etc)
• Handle customer order cancellations (DOA)
• Monitor call-off orders

Enquiry handling

• Handle customer questions on deliveries, delays, problems, etc.
• Follow-up on pending basic quotes
• Coordinate approach with Inside/outside sales representative

Customer care

• Handle customer questions effectively and in a service-oriented manner
• Follow up on actions requested in sales representatives call reports
• Inform customers about changed delivery times and equivalent products

Filing & miscellaneous

• Case management in Salesforce
• Keep customer details and price agreements up-to-date.
• Collect, share and document leads, projects, competitor details

What are we looking for?

• Fluent in English (conversational)
• Customer-oriented experience with a focus on details
• PC skills – MS office
• Communication and interpersonal skills
• Problem-solving
• SAP (desirable)

What do we offer?

• Comprehensive benefits package.
• Opportunities for professional growth and development.
• Supportive and inclusive work environment.
• Commitment to work-life balance and employee well-being.
• Engagement in meaningful projects that make a difference.

Johnson Controls does not request pregnancy or HIV testing as a condition for hiring, continued employment, or promotion, in accordance with its commitment to labor equality and non-discrimination