Sales Operations Support for Outsourced Team

Bloomcg; México; Presencial; USD 30,000 - 60,000; Jornada completa

Descripción de la vacante

An innovative firm is seeking a dedicated team member to join their dynamic Outsourced Team supporting Sales Operations. This full-time remote position offers the chance to work within a fast-growing team, assisting in managing investment and incentive funds for the Americas Retail business. The ideal candidate will have a passion for customer service, strong organizational skills, and experience with Microsoft tools. If you thrive in a collaborative environment and are driven by results, this opportunity is perfect for you.

Formación

• 3-5 years of experience in process management and customer service.
• Strong organizational and communication skills for diverse audiences.

Responsabilidades

• Manage multiple Retail programs and ensure timely reporting.
• Deliver data analysis for business reviews and ensure compliance.

Conocimientos

Customer Service

Process Management

Organizational Skills

Communication Skills

Problem-Solving

Herramientas

Microsoft CRM Dynamics

PowerBI

Microsoft Office Suite

Dynamics 365

Descripción del empleo

Summary: Join Bloom’s dynamic Outsourced Team supporting CSO Americas Sales Operations at Microsoft. We seek a
new team member based in Latin America for remote work. This full-time position runs from April 2025 to June 2025, with potential extension for over a year. The team supports the Americas Retail business, assisting Sales and Marketing Teams in managing investment and incentive funds with partners.

Geographic Location: LATAM region, preferably Colombia, Mexico, Chile, or Brazil
Supported Geographies: US, Canada, LATAM
Language Requirements: Proficiency in English required; Spanish and/or Portuguese also necessary.

Key Responsibilities:

• Program Administration – Operations:
  • Manage multiple Retail programs, offers, and marketing claims, ensuring timely reporting and POE submissions, and processing large data sets against program requirements.
  • Handle high-volume claims using Microsoft CRM Dynamics, PowerBI, and other Microsoft tools.
  • Provide premium support to partners and internal teams.
  • Hold partners and teams accountable for deliverables.
  • Assist partners in understanding program components; serve as a subject matter expert.
• Analysis & Audit:
  • Ensure claims and payments are accurate and compliant with Microsoft standards.
  • Deliver data and content analysis for business reviews.

Ideal Candidate Skills:

• Passion for customer service, persistent follow-through, and drive for results.
• 3-5 years of experience in process management.
• Strong organizational skills to manage deadlines and complex programs, with problem-solving ability.
• Excellent communication skills for diverse audiences.
• Familiarity with Microsoft marketing and incentive tools (e.g., Partner Center, MPT, IPI, MS Sales).
• Proactive, independent worker with sound judgment.

Additional Desired Skills & Experience:

• 3-5+ years of relevant work experience; Microsoft experience preferred.
• Detail-oriented with auditing and financial data experience.
• Experience in Retail markets like Xbox, Windows, Office, Surface.
• Proficiency with Microsoft Office Suite and Dynamics 365 (CRM).
• Experience with PowerBI.

Why Bloom? Bloom consultants are dedicated to delivering exceptional service. We are a fast-growing team of creative, problem-solving professionals experienced in sales, marketing, and operations. Our success depends on our talented team, and we strive to match the right roles with the right people.