CRM Technical Lead

AutoZone Business and Technology Store Support Center; Chihuahua; Presencial; MXN 400.000 - 700.000; Jornada completa

Descripción de la vacante

AutoZone Business and Technology Store Support Center in Chihuahua, MX seeks a CRM/SDLC expert to lead development and analytics for MS Dynamics 365 CE, Power Platform, and Power BI. You will document processes, train teams, and deliver reports to leadership and sales.

The role requires a Bachelor's in CS/IT, 5–7 years of experience, and strong coding (C#, PowerShell). You will supervise others, guide project work, and ensure on-time delivery with quality.

Formación

• Bachelor's degree in CS/IT/IS or related field.
• 5–7 years of experience.
• Proficient in C#, PowerShell.
• Experience with MS Dynamics 365 CE, Power Platform, Power Automate and Power BI.
• Ability to teach, coach and mentor others.

Responsabilidades

• Participate in all phases of the SDLC for SFA projects; roles may vary by project.
• Develop and/or maintain software applications.
• Debug, code, and test (QA/QE).
• Write documentation and roll out software; provide production support.
• Gather requirements and develop formal program specifications.
• Define code specifications and how systems will be constructed.
• Provide high-level and Ad-Hoc analysis; manage projects with teammates.

Conocimientos

C#

PowerShell

Data analysis

Mentoring

Educación

Bachelor's degree in Computer Science, IT, Information Systems or related field

Herramientas

MS Dynamics 365 CE

Power Platform

Power Automate

Power BI

Descripción del empleo

This position supports the sales, business development and operations teams with all aspects related to the CRM applications and data analysis. Responsible for documenting processes and functionality, providing training for all CRM functions, and providing reports and analytics related to CRM activities. Monitors usage of systems and performs daily administrative tasks. Develops and updates CRM functionality. Assists in the solution of problems and ensures rapid delivery of information to leadership and sales teams. Passionate to continue to learn new approaches, techniques, and best practices. Assign different projects to programmers, ensure all deadlines are being met and quality standards are being fulfilled as expected by our customers. Train new programmers and help them get through the learning curve as soon as possible. Intervene in high-level projects if needed to ensure completion.

Responsibilities

• 45% Participates in any and potentially all roles of the systems development life cycle for SFA projects roles may vary by project and assignment.
• This may include, but is not limited to:
• Develop and/or maintain software applications
• Debug
• Code
• Test(QA/QE)
• Write Documentation
• Roll out software
• Production support
• Gathering requirements
• Developing formal program specifications
• Responsible for defining code specifications and how systems will be constructed
• 5% Provide high-level and specific Ad-Hoc Analysis.
• 20% Development, delegation and management of projects/tasks with teammates and peers
• 10% Participate in reviews and meetings providing updates on the project’s progress.
• 10% Help programmers with their projects as needed.
• 5% Research, and self-training about specific standards in relation to coding, releases, and tools. Update job
• knowledge by studying state-of-the‑art development tools, programming techniques and computing

Qualifications

• Level of formal education: A Bachelor's degree (BA, BS) or equivalent.
• Area of study: Computer Science, IT, Information Systems or related field.
• Years of experience: 5-7 years
• Type of experience:
• Oriented Programming, C#, PowerShell.
• Troubleshoot and resolution of CRM issues in a timely manner communicating impact to end
• users and providing status updates to resolution.
• MS Dynamics 365 CE, Power Platform, Power Automate, Power BI
• Subject Matter Expert in MORE THAN ONE functional area
• Ability to teach coach and mentor
• Ability to provide technical supervision to others.
• Technical Skills: Web Developing, Data Analysis, and Management.
• Other/preferred: Business Intelligence, SAS, Linux, Integration Tools, Versioning, Testing, Communication, and analytical skill