CRM Specialist

FLSmidth; Monterrey; Híbrido; USD 40,000 - 60,000; Jornada completa

Descripción de la vacante

A leading mining solutions provider seeks a CRM Specialist in Monterrey, Nuevo León, to manage and optimize their CRM system. The role involves analyzing customer data and ensuring the CRM supports marketing and sales operations. Ideal candidates should have a Bachelor's degree, CRM experience, and strong problem-solving skills. The position offers a hybrid work model and competitive benefits.

Servicios

Competitive benefit package

Flexible work schedule

401(k) with company matching

Financial support for continuing education

Employee Assistance Program

Formación

• 3+ years of hands-on experience with a CRM system.
• Experience supporting CRM in sales, marketing, or customer success.
• Strong understanding of CRM architecture and data modeling.

Responsabilidades

• Manage day-to-day operations of the CRM system.
• Analyze CRM data to inform business strategies.
• Provide training and support for CRM users.

Conocimientos

CRM management

Data analysis

User training

Problem-solving

Communication

Educación

Bachelor’s degree in Marketing, Business Administration, or Information Systems

CRM-specific certifications

Herramientas

Salesforce

Microsoft Dynamics CRM

Excel

SQL

Power BI

Descripción del empleo

time left to apply End Date: August 31, 2025 (29 days left to apply)

job requisition id R28058

Intro:

You will be a part of the leading brand in the mining industry. We want tobecome even better. We also know we can only drive success and excellence with competent,passionate and engaged employees. We know you want to be successful at work and at home,and together we can ensure that both our business goals and your personal aspirations are met.

Job Description:

The CRM Specialist is responsible for the day-to-day management, configuration, and optimization of the company’s Customer Relationship Management (CRM) system. This role bridges the gap between business objectives and technology, ensuring that the CRM system effectively supports marketing, sales, and customer service operations. The CRM Specialist will analyze customer data, manage campaigns, and ensure the integrity and usability of customer information to drive engagement, retention, and revenue growth.

CRM System Management

• Configure, maintain, and troubleshoot the CRM platform (e.g., Salesforce, Microsoft Dynamics CRM, etc.).
• Monitor CRM system performance, ensure data accuracy, and oversee system integrations with other platforms (e.g., ERP, PLM, email marketing tools, analytics software).
• Customize workflows, fields, dashboards, reports, and user roles to meet evolving business requirements.

Data Management & Analysis

• Manage and maintain the integrity of customer and prospect data within the CRM system.
• Analyze CRM data to identify trends, segments, and actionable insights that inform business strategies.
• Implement data hygiene practices such as deduplication, data enrichment, and regular audits.
• Support the creation, execution, and tracking of marketing and sales campaigns using CRM data.
• Collaborate with marketing and sales teams to build customer journeys and lifecycle automation.
• Measure campaign ROI and customer engagement metrics through CRM dashboards and reports.

User Training & Support

• Provide technical support and training for CRM users across departments.
• Create and maintain CRM user guides, documentation, and FAQs.
• Ensure high levels of user adoption and satisfaction with CRM tools.

Process Improvement & Strategy

• Recommend and implement CRM enhancements to improve customer interaction, lead management, and operational efficiency.
• Work with stakeholders to define CRM-related business processes and identify automation opportunities.
• Stay updated on CRM trends, tools, and best practices to recommend innovations and improvements.

Qualifications:

Education:

• Bachelor’s degree in Marketing, Business Administration, Information Systems, or a related field.
• CRM-specific certifications are a plus (e.g., Salesforce Administrator, HubSpot CRM Certification).

Experience:

• 3+ years of hands-on experience with a CRM system (e.g., Salesforce, MS Dynamics, etc.).
• Experience supporting CRM in sales, marketing, or customer success environments.
• Proven experience in CRM reporting, segmentation, and workflow management.

Technical Skills:

• Strong understanding of CRM architecture, data modeling, and system integrations.
• Proficiency with data analysis tools (e.g., Excel, SQL, or BI tools like Power BI, Tableau).
• Basic understanding of APIs and third-party CRM integrations is a plus.

Soft Skills:

• Excellent communication and interpersonal skills.
• Analytical mindset with strong problem-solving skills.
• Attention to detail and commitment to data accuracy.
• Ability to work independently and collaboratively across departments.

Preferred Certifications:

Working Conditions:

Hybrid or remote work model available depending on organizational policy.

• May require occasional after-hours work during system upgrades or campaign launches.
• Interaction with global teams or vendors may require flexibility in working hours.

As an equal opportunity employer, FLSmidth embraces diversity and equality by promoting an environment of inclusion. We encourage applicants of all backgrounds and perspectives to apply - the more diverse our employees are, the stronger our team is. In our commitment to equal opportunity and eliminating bias, we kindly request that you exclude personal information such as age, ethnicity, marital status, number of children, and photographs from your application materials.

What we offer:

• Competitive benefit package including health, dental, disability, life, and voluntary insurance options
• Time to recharge through PTO, plus 10 annual holidays, and parental leave
• Work-life balance with a flexible work schedule so you can focus on professional and personal priorities
• Retirement preparation with a 401(k) and company matching
• Financial support for continuing education
• Employee Assistance Program
• An equal opportunity employer committed to creating a diverse and inclusive workplace

Kindly note that we will be reviewing applications and conducting interviews on an ongoing basis so please apply as soon as possible. Candidates will be contacted by email. No recruiters and unsolicited agency referrals please.

FLSmidth is the leading supplier of engineering, equipment and service solutions to customers in the mining and minerals industries – for more information please visit FLSmidth.com/careers

FLSmidth is a full flowsheet technology and service supplier to the global mining and minerals industries. We help our customers to improve performance, lower operating costs and reduce environmental impact. With our MissionZero programme, we have set a target of providing solutions for zero-emissions mining and zero-emissions cement production by 2030, supporting a green transition built upon sustainable materials. Our operations span the globe and we are more than 9,000 employees, present in more than 60 countries. In 2023, FLSmidth generated revenue of DKK 24.1 billion.