Crm, Customer Success & Marketing Automation Associate – Mautic Specialist

Data Innovation; Coahuila; A distancia; USD 25,000 - 45,000; Jornada completa

Descripción de la vacante

A leading company in marketing automation is looking for a CRM, Customer Success & Marketing Automation Associate – Mautic Specialist. This hybrid role requires hands-on expertise in Mautic to manage campaigns and ensure customer success across various clients. You will also be responsible for technical operations, project management, and running experiments to enhance service delivery.

Servicios

Remote-first with flexible schedule

Competitive salary + bonus + stock options

Impact on brands sending 10+ million emails/month

Accelerated learning in deliverability, data, and AI-driven content

Formación

• 2–4 years CRM/Marketing Automation experience, at least 1 year as primary Mautic owner.
• Experience with multichannel campaign management and customer success coordination.

Responsabilidades

• Manage the Mautic stack, including installations and troubleshooting.
• Act as main success contact for assigned accounts, presenting performance reports.
• Prioritize tasks and manage JIRA boards to maximize ROI.

Conocimientos

SQL proficiency

Linux CLI

Project management

Technical communication

Scripting

AI tools (like ChatGPT)

Descripción del empleo

CRM, Customer Success & Marketing Automation Associate – Mautic Specialist (Remote - CET ± 4 h)

This hybrid role combines hands-on Mautic expertise with multichannel campaign management and customer success coordination across clients, internal developers, and the CEO.

You will be responsible for technical marketing operations, ensuring campaigns run smoothly, and serving as the primary contact for delivering value through our managed deliverability and profitability-focused ESP offering.

Key Responsibilities

• Technical Operations & Analytics: Manage the Mautic stack—installations, upgrades, plugins, security; audit and optimize server cronjobs; troubleshoot configuration issues; query engagement data with SQL on Amazon Athena; monitor deliverability with tools like InboxTracker, Litmus, MXToolBox; integrate Mautic with websites, e-commerce, CDP, BI, and ad platforms via API/Webhooks.
• Customer Success & Coordination: Act as the main success contact for assigned accounts; facilitate communication between clients, dev teams, and leadership; present weekly performance reports; gather feedback for improvements.
• Project Prioritization & Growth: Manage JIRA boards with the CEO; prioritize tasks to maximize ROI; run small experiments (e.g., subject-line tests, segmentations); prospect and scope new clients with high email volume.

Skills & Traits We Value

• 2–4 years CRM/Marketing Automation experience, with at least 1 year as primary Mautic owner
• Proficiency in SQL (Amazon Athena), Linux CLI, scripting
• Ability to communicate technical concepts clearly to marketers and executives
• Strong project management skills; attention to detail; iterative mindset
• Experience with AI tools like ChatGPT/Copilot; bonus for familiarity with Optimove, Klaviyo, Braze, Iterable; French language skills a plus

Stack Overview

Layer: Tech stack includes Mautic v5.2.3+, SparkPost MTA, Amazon SES/qMail; Data on AWS S3, Athena, Tableau; Infrastructure on AWS, Contabo, Airflow, Ubuntu 22, CloudWatch; Tools include InboxTracker, Litmus, MXToolBox, HetrixTools, EmailOnAcid, ChatGPT, Abacus.AI.

What We Offer

• Remote-first with flexible schedule
• Full-time or part-time, competitive salary + bonus + stock options
• Impact on brands sending 10+ million emails/month
• Accelerated learning in deliverability, data, CS, AI-driven content
• Ambitious team valuing sanity and stakeholder value

Success Milestones (30/60/90 days)

• 30 days: Set up a new sending domain, configure DNS, warm-up, credentials, and documentation
• 60 days: Manage customer success for one client, demonstrate growth in key metrics, resolve issues proactively
• 90 days: Autonomously manage multiple clients end-to-end, source and scope new clients

Application Instructions

Send your CV plus:

• A 3-minute video walkthrough of a Mautic or Athena success story
• A sample Athena query counting unique bounced emails in the last 24 hours
• Examples of cron jobs you've optimized

If selected, we'll schedule a Google Meet interview.

About Data Innovation

We help business, marketing, and CRM teams increase margins, traffic, revenue, and activations while reducing costs. Our stack combines Mautic, SparkPost/Amazon SES/qMail, Tableau, enriched with advanced analytics and AI models. Our clients include Nestlé, Brown-Forman, Tradedoubler, and innovative startups. We are a small, high-ownership team working closely with the CEO to develop new projects and delight customers.