Crew Chief

Pay Rate: $15 an hour plus bonus pay and full benefits package!

GREAT working hours – Monday thru Friday 8:00 a.m. to 6:00 p.m., Saturday 8:00 a.m. to 5:00 p.m., and CLOSED on Sunday.

Work today, get paid today! We’ve partnered with DailyPay, a voluntary benefit to offer employees access to their pay on their own schedule.

Team Car Care (TCC) owns and operates more than 550 Jiffy Lube auto service centers in North America. We offer a fun, fast-paced work environment with a comprehensive benefits package, including medical plans, 401(K), certification/tuition reimbursement, and paid vacations. At Team Car Care, we invest in you and your future by providing excellent training for our technician and management positions. In addition, we offer fast-track career advancement opportunities for hard-working team players who can deliver results. So, if you are looking for more than a job, apply today and begin your career with Team Car Care!

Description

The Crew Chief (CC) is a management position within the service center. Specifically, they are 3rd in command. They are responsible for driving positive sales consistently while creating a fantastic guest experience daily. It is an excellent opportunity to be a critical team player in the store's overall success. Working closely with the General Manager (GM), the Crew Chief (CC) is responsible for coaching the teammates, ensuring the process is executed through the IOS process, and driving store sales growth through traffic and core sales mix while achieving operational efficiency. In addition, you would have been trained and certified to perform all lubrication services, core ancillaries, customer service (CSAT), and advanced management through our internal training program.

Responsibilities

1. Work directly with the General Manager (GM), ensuring consistent revenue growth through growing guest count and lead measure performance.
2. Coach and execute excellent customer service while creating an exceptional guest experience.
3. Set a positive example as a leader while building team engagement and efficiency.
4. Ensure quality control measures and processes are followed consistently.
5. Carry out duties such as inventory, cash handling, and addressing guest issues.
6. Assist the General Manager (GM) with budgeting, sales forecasts, and financial performance.
7. Provide clear and detailed direction to the team consistently.
8. Ensure the service center is clean, safe, and presentable per the Guide to Excellence (GTE).
9. Provide guidance and mentoring to automotive technicians and CSAs.
10. Perform opening and closing duties when the General Manager (GM) is off.
11. Assist in building and maintaining an engaged workforce.
12. Lead daily team huddles and store meetings.
13. Manage inventory and product orders that meet business needs.
14. Adhere to all rules and regulations for a safe and productive work environment.
15. Assist guests with their questions and needs, in-person, electronically, or via telephone.

Qualifications

1. One to three years of retail management experience; professional automotive experience is not required.
2. Must have exceptional oral and written communication skills.
3. Proven leader with the ability to inspire and motivate diverse groups.
4. Sound business sense and understanding of the retail industry.
5. Ability to analyze, comprehend, and recommend financial objectives.
6. Demonstrate a positive, helpful attitude and professional conduct.
7. Enjoy and be energized by a fast-paced, flexible retail environment.
8. Have a 'Guest First' mindset.
9. Ability to read and interpret safety rules and procedure manuals.
10. Must be able to stand on hard surfaces and lift/move items up to 50 pounds.
11. Expect to work in varying temperatures and environments.
12. Must be at least 18 years of age.
13. Candidates must be legally authorized to work in the U.S. without sponsorship.