Credits & Adjustments Specialist

WS Audiology; Tijuana; Presencial; MXN 400,000 - 600,000; Jornada completa

Descripción de la vacante

A leading company in the medical device industry is seeking a dedicated professional for their Tijuana office. The ideal candidate will manage customer inquiries related to order discrepancies and support the logistics teams to ensure efficiency. With a focus on customer service excellence, this role offers an exciting opportunity for individuals with experience in similar environments. Candidates should possess strong problem-solving abilities and be fluent in English.

Formación

• 1 to 2 years in customer service, logistics, or order management.
• Fluent in English.
• Basic understanding of logistics and invoicing processes.

Responsabilidades

• Handle discrepancies in orders and adjustments; communicate with customers.
• Validate claims with relevant departments and enter notes into the system.
• Monitor accounts to ensure credits are reflected correctly.

Conocimientos

Customer service oriented

Analytical skills

Problem-solving skills

Process organization

Effective communication

Ability to work under pressure

Herramientas

ERP systems (SAP, Oracle, Infor)

Descripción del empleo

• Receive, review, and follow up on credit or adjustment requests resulting from discrepancies in orders, deliveries, returns, pricing differences, or product quality issues.
• Validate claims with the corresponding departments (production, quality, logistics, sales) to identify root causes.
• Enter credit/debit notes or adjustments into the system, ensuring complete documentation and traceability.
• Monitor customer accounts to verify that credits and adjustments are reflected correctly.
• Maintain constant and effective communication with customers (via email, phone, or portals), offering timely solutions with a customer service approach.
• Support in resolving claims related to incomplete deliveries, nonconforming products, or billing errors.
• Participate in follow-up meetings with key departments (sales, logistics, finance, quality) to improve processes and prevent recurring issues.

Experience:

• 1 to 2 years in similar roles within a maquiladora or industrial environment, preferably in customer service, logistics, order management, or commercial support.

Knowledge:

• Experience with ERP systems (SAP, Oracle, Infor, etc.).
• Basic understanding of logistics, returns, order management, and invoicing processes.
• Fluent English

Skills:

• Customer service oriented
• Analytical and problem-solving skills
• Process organization and follow-up
• Effective cross-functional communication
• Ability to work under pressure and meet deadlines