Creative Account Manager - MX

agencywithin; Ciudad de México; Presencial; MXN 420.000 - 640.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Unlimited vacation policy

Food stipend

Internet/phone stipend

Descripción de la vacante

WITHIN is hiring a Creative Account Manager in Mexico City to run the day-to-day for a book of consumer brand clients, ensuring on-time delivery and scope compliance.

You will lead creative rounds across static, video and UGC, manage contract scope, and drive growth within existing accounts, using AI to speed briefs and insights.

This is an in-office role based in Mexico City, requiring 3–5 years in account management and collaboration with global partners.

Formación

• 3–5 years of account management experience with creative teams
• Consumer brand experience (DTC, retail, ecommerce)
• Has shipped paid social and digital creative for Meta, TikTok and YouTube
• Direct client relationship management experience
• Demonstrates use of AI in daily work

Responsabilidades

• Day-to-day client communication and relationship management for each account
• Lead end-to-end creative rounds: brief, feedback, revisions and delivery across static, video and UGC
• Define contract scope, turnaround commitments and overage terms; flag scope creep and price extra work
• Analyze creative performance with the media team and suggest next tests
• Identify growth opportunities within existing accounts and build cases with the Account Director
• Leverage AI daily on briefs, feedback rollups, recaps and research
• Maintain clean project management with clearly owned tasks and due dates

Conocimientos

Account management

Client relationships

AI in workflows

Descripción del empleo

About You

You love great creative and you care whether it works. WITHIN is hiring a Creative Account Manager in Mexico City to run the day to day for a book of consumer brand clients: strong work out the door on time and on scope, tied to results, and accounts that grow. If you work hard, use AI to move faster and want to be the best at what you do, this role is for you.

What You'll Own

• Day-to-day client communication and the relationship on every account you run
• Creative rounds end to end: brief, feedback, revisions and delivery across static, video and UGC
• Each contract's scope, turnaround commitments and overage terms. Flag scope creep early and price the extra work
• Creative performance: read results with the media team and bring the client the next test
• Growth: spot new work inside existing accounts and build the case with your Account Director
• Speed: use AI every day on briefs, feedback rollups, recaps and research
• Clean project management: every Asana task has an owner and a due date

Qualifications and Experience

• 3 to 5 years of account management working with creative teams, agency or brand side
• Consumer brand experience (DTC, retail, ecommerce), not B2B or lead gen
• Has shipped paid social and digital creative for channels like Meta, TikTok and YouTube
• Has run client relationships directly, not only supported them
• Can show how they use AI in their work today
• Stable job history
• Based in Mexico City

Nice to Have

• UGC or influencer programs
• Production experience
• Performance creative testing

What We Look For

People who live our values: fight for every inch, wear the bucket when they get it wrong, be real with clients and teammates, and get curious about how to do it better.

Interview Process

• Excel, English and Typing Test

Competitive Salary and Benefits

We offer a competitive salary and benefits based on ability level, including:

• Base Salary - DOE
• Unlimited vacation policy
• Food stipend
• Internet/phone stipend

This is a fully in-office role based in Mexico City, Mexico. Candidates must be available to work on-site five days a week.

About WITHIN

WITHIN is the world's first Performance Branding company, partnering with some of the biggest brands in the world to drive business growth through innovative marketing strategies. Our integrated operating model collapses the traditional marketing silos between creative and media, performance and brand, and across media channels. With a full suite of offerings including media, creative, SEO, Lifecycle, Retail Media, Affiliate and Influencer, we're able to work with our brand partners in an integrated fashion, allowing us to align marketing strategies back to core business objectives. Client teams at WITHIN are trained on how to always act as a trusted business partner, acting as a fiduciary to client needs above our own.

Teams at WITHIN have the ability to work with iconic brands such as The North Face, Timberland, Ben and Jerry's and Jose Cuervo. Everyone at WITHIN wants to grow and be challenged. It's a collaborative place made up of small, closely knit and versatile teams that are fast and adaptive to solve problems and build systems.

We weave AI into everything we do , using the latest tech across all teams to innovate, work smarter, and make better decisions. Whether it's in creative, operations, or anything else, AI helps us level up and do things at a whole new scale. We expect our people to use AI in their daily work, fully embracing it as a critical tool to help us succeed.

Locations

• New York City: 43-01 22nd St, Suite 602, Queens, NY 11101, United States
• Bogotá: Carrera 14A # 101-47. Bogotá, Distrito Capital de Bogotá 110111, Colombia
• Mexico City: Av. Insurgentes Sur 1082, Piso (Floor) 2, Oficina 2008, Ciudad de México, CDMX 03100, México