Counter Manager - MAC - Guadalajara, Mexico - GUAD

The Estée Lauder Companies Inc.; Región Centro; Presencial; MXN 268.000 - 469.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Employee discount

Career progression

Descripción de la vacante

The Estée Lauder Companies Inc. is seeking a dynamic Counter Manager to lead a team of Sales Associates on the shop floor. You will coach, develop and drive performance to achieve sales, service and operational goals in a fast-paced prestige beauty environment.

You will build a robust business plan, recruit and retain customers through targeted events and strong CRM, while mentoring a high performing team toward excellence and progression within the organization.

Formación

• Retail sales experience required.
• Team leadership experience.
• Experience with strategic planning and execution.
• Ability to develop financial plans and manage resources.

Responsabilidades

• Lead, coach and develop Sales Associates to achieve sales, customer service and operational targets.
• Create and execute an agile business plan to recruit and retain customers through strategic targeting and in‑store events.
• Provide exceptional customer relationship management and leadership of a high performing team.
• Foster a culture of accountability, professionalism and continuous development.

Conocimientos

Verbal communication

Interpersonal skills

Customer service

Results oriented

Goal setting

People development

Needs anticipation

Conflict management

Leadership coaching

Attention to detail

Autonomous work

Proactive attitude

Discretion

Herramientas

Microsoft Excel

Email

Descripción del empleo

Description

We are looking for a dynamic and inspirational Counter Manager to lead, coach and develop our team of Sales Associates to achieve all sales, customer service and operational targets.

We are looking for a dynamic and inspirational Counter Manager to lead, coach and develop our team of Sales Associates to achieve all sales, customer service and operational targets.

Candidates should have proven leadership, coaching and business management skills gained in a fast paced retail environment. This is an exceptional opportunity for you to be Chief Executive Officer of your own store.

You will have total accountability for creating and executing an agile business plan to recruit and retain customers through strategic targeting, impactful in⁃store events, exceptional customer relationship management and the leadership of a high performing team.

If you are an ambitious self⁃starter with a flair for business planning and a passion for coaching others to reach their full potential this could be the perfect role for you and the first step towards a long term fulfilling career with a leader in prestige beauty.

Many of our field executives and senior managers began their careers at point of sale and this first level management role with exposure to business planning, consumer insights, event management, customer relationship management and front line marketing will provide you with the all⁃round skills needed to progress further within the Beauty Industry.

With a culture that values diversity of thought and people, we offer progressive career opportunities, outstanding training and development and a competitive remuneration and benefits package.

Qualifications

• Effective verbal and written communication skills. Excellent interpersonal skills
• Quality customer service skills. Skilled at winning people over
• Results oriented, with high drive to meet objectives and standards
• Pursue goals beyond what is required or expected of them
• Senses Others' Development Needs And Bolsters Their Abilities
• Anticipates, recognizes, and met customers' needs
• Handles difficult and tense customer service situations with diplomacy and tact
• Guides the performance of others while holding them accountable
• Cultivate and maintain extensive informal networks
• Models team qualities like respect, helpfulness, and cooperation
• High attention to detail and organisational skills
• The ability to work autonomously and contribute to the team
• Proactive and positive approach to work and tasks
• Confidentiality, tact, and discretion when dealing with people

Qualifications / Knowledge

• Retail sales experience.
• Teamleadership
• degree of experience dependent on business/Store size.
• Experience in strategic planning and execution
• Ability to develop financial plans and manage resources
• Working knowledge of a computerised system including email, Microsoft Excel