Costumer Care Specialist

Intugo; Sonora; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A healthcare service provider in Sonora is looking for a Bilingual Call Service Representative to assist patients in both English and Spanish. Candidates should be able to manage high call volumes, providing quality service and handling inquiries regarding medical appointments and transportation. Competitive salary and benefits include weekly payments and a monthly bonus.

Servicios

Law benefits

Weekly payment

Monthly bonus

Food stamps

Transportation

Formación

• Handle high call volume while displaying professionalism and empathy.
• Answer inquiries about scheduling and medical providers.
• Available to work ODA's operating hours.

Responsabilidades

• Servicing clients in Spanish and English.
• Handle inquiries from pharmacies and insurance companies.
• Elevate customer concerns as needed.

Conocimientos

Fluent in English and Spanish

Client service experience

Descripción del empleo

Founded on the premise that everyone deserves high-quality health care, ODA has been providing comprehensive, patient-centered health care services to underserved populations for over forty years. ODA offers evidence-based, comprehensive primary care services as well as a full range of specialty, dental, and behavioral health care services.

Job Description:

• Handle high call volume in a fast-paced environment, while displaying a high level of professionalism, empathy, and enthusiasm.
• Fluent in English and Spanish.
• Answering patients' inquiries regarding scheduling, rescheduling and/or cancelling medical appointments in a timely manner.
• Answer inquiries about medical providers and specialist availability.
• Schedule patient transportation to our facilities.
• Answer inquiries from pharmacies, insurance companies and other medical facilities.
• Direct calls to different departments as necessary.
• Elevate customer concerns to managers and supervisors as needed.
• Available to work most of ODA's operating hours.
• Adhere to ODA regulations, privacy, and other requirements.

Responsibilities:

• Servicing clients in both Spanish and English.
• Client service experience in healthcare is preferred but not required.
• High-paced environment such as call center or similar.
• Personal background clean from any history that can negatively affect ODA, its employees, or clients.

We Offer:

• Law benefits.
• Weekly payment.
• Monthly bonus.
• Food stamps.
• Transportation.
• Up to $18,500 gross monthly.