Coordinador IT / Site IT Operations Engineer

Plastic Omnium; Puebla de Zaragoza; Presencial; MXN 30,000 - 60,000; Jornada completa

Descripción de la vacante

An established industry player is seeking a dedicated SITE IT OPERATION ENGINEER to ensure seamless IT operations across multiple locations. This role involves providing first-level technical support, managing network infrastructure, and ensuring compliance with IT security standards. You will be responsible for troubleshooting issues, maintaining hardware and software, and collaborating with global teams for IT projects. If you are passionate about technology and thrive in a dynamic environment, this opportunity offers a chance to make a significant impact on IT operations and contribute to the success of innovative projects.

Formación

• Experience in providing technical support for IT systems and infrastructure.
• Strong knowledge in network management and troubleshooting techniques.

Responsabilidades

• Provide 1st level technical support to ensure smooth IT operations.
• Manage and maintain IT systems including servers, networks, and applications.

Conocimientos

Technical Support

Network Management

System Installation

Troubleshooting

Data Management

Project Management

Security Compliance

Educación

Bachelor's Degree in IT or related field

Herramientas

O365

ERP Systems

PLM Software

Networking Equipment

Descripción del empleo

Reporting to the Country IT Manager

The SITE IT OPERATION ENGINEER provides 1st level technical support and expertise to ensure the smooth operation of IT systems in Puebla and San José Modules BG Locations. Install, configure, maintain, improve and troubleshoot IT infrastructure systems, including servers, networks, backup, cabling, etc. Participate in the rollout and then provide support to maintain, troubleshoot, and improve various IS applications including: O365, ERP, PLM, R&D, etc. Identify potential risks, develop mitigation plans, and promptly resolve any issues that arise during daily operation to minimize disruption of operation. Follow group IT standards and implement best practices for IT security and compliance. Act as liaison for IT system rollouts, maintaining seamless communication and collaboration with regional and Group-level stakeholders. Provide regular updates to the country/cluster IT manager and other relevant stakeholders. Develop, update and maintain proper operation documentation including contingency plans for local application systems and keep it up to date.

He/She interfaces with: within D&IS Ops: Global IT Operations Teams involved in IT Infrastructure Operations, Regional deployment team, Country/Regional IT Teams involved in L1 support for IT Sites and within D&IS: Techpole, IT Project Teams, VT Tech Streamlining.

Main responsibilities include:

End users support

• Work with global IT service team to provide onsite technical support to end users.
• Manage and maintain end user’s hardware and software, ensure end user devices and software are up-to-date with latest patches and updates.

System Installation and Configuration

• Install, configure, and maintain office IT systems, such as PCs, mobiles, servers, networks, and software applications.
• Provide technical support for system upgrades and migrations.

Troubleshooting and Problem Resolution

• Diagnose and resolve IT-related issues promptly to minimize downtime and disruptions.
• Implement preventative maintenance measures to reduce the occurrence of IT issues.

Network Management

• Manage and maintain the local area network (LAN).
• Monitor and troubleshoot as first level for WAN infrastructure, open local ISP ticket and follow up for resolution, escalate to global operation team for issues beyond local capability.
• Prepare and configure switches and firewalls to handover to global operation team for completion final setup.
• Troubleshoot network connectivity issues and assist global operation team to optimize network performance for applications.

Security and Compliance

• Implement and maintain IT security measures to protect IT systems and data from unauthorized access.
• Ensure compliance with group IT and cyber security standards.
• Conduct regular security audits and vulnerability assessments.

Data Management

• Manage data backups and recovery procedures for office and R&D data, including confidential financial, HR data, design and engineering data, etc.
• Implement data retention policies and ensure compliance with data privacy regulations.
• Optimize data storage and retrieval processes for efficient operations.

Project Management

• Participate in IT projects related to system modernization and efficiency improvements.
• Assist in the planning, implementation, and testing of new IT systems.
• Identify potential risks and develop mitigation plans to ensure secure operation.
• Provide technical expertise and support for global IT projects local rollout.

STAKEHOLDERS COMMUNICATION AND COLLABORATION

• Serve as the primary point of contact for site IT operations and IT project local rollout.
• Coordinate with L2/L3 IT Domains specialists at a Global level to ensure the right implementation of rollouts in the site.
• Collaborate with regional and Group-level stakeholders to ensure seamless communication and coordination to related users.
• Create process guides, training materials, and end user guides as needed.
• Work with vendors and third-party service providers to address local technical problems.