Conversational AI Consultant, Google Cloud (English, Spanish)

Google Inc.; Ciudad de México; Presencial; MXN 600,000 - 900,000; Jornada completa

Descripción de la vacante

A leading technology company in Mexico City seeks a Conversational AI Consultant to manage and deliver AI-driven solutions for contact centers. The ideal candidate has a Bachelor's degree in Computer Science, at least 3 years of project management experience, and fluency in both English and Spanish. This role involves designing conversational interfaces and working with various stakeholders to ensure successful AI solution implementations.

Formación

• Minimum 3 years experience project managing technical solutions.
• Experience in cognitive AI and Natural Language Understanding.
• Understanding of call center ecosystems.

Responsabilidades

• Lead the scoping and delivery of Contact Center AI solutions.
• Design conversational interfaces for CCAI.
• Translate complex customer requirements into solution architectures.

Conocimientos

Problem Solving

Mentoring

Communication in English

Communication in Spanish

Educación

Bachelor's degree in Computer Science or equivalent

Herramientas

Java

Python

SQL

Go

C++

DialogFlow

BigQuery

Descripción del empleo

Conversational AI Consultant, Google Cloud (English, Spanish)

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Mid

Experience driving progress, solving problems, and mentoring more junior team members; deeper expertise and applied knowledge within relevant area.

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info_outline

info_outline X Please submit your resume in English - we can only consider applications submitted in this language.

Only applications of candidates with Mexican citizenship will be evaluated for this role in compliance with the provisions of Article 7 of the Federal Labor Law.

• Bachelor's degree in Computer Science or equivalent practical experience.
• 3 years of experience project managing and delivering technical solutions.
  
• Experience developing solution architectures for contact centers, customer-facing digital experiences like web or mobile applications, and with one or more programming languages (e.g., Java, Python, SQL, Go, or C++).
• Experience in cognitive AI, Natural Language Understanding (NLU), speech to text, text to speech, and machine learning.
• Ability to communicate in English and Spanish fluently to support client relationship management in this region.

Preferred qualifications:

• Experience designing and configuring Contact Center solutions (e.g. UJET, CCAI Platform).
  
• Understanding of call center and digital ecosystem KPIs and analytics solutions to monitor and track those KPIs.
  
• Understanding of call center ecosystems, virtual agents and agent handoff, contact center desktop ecosystem, and related emerging customer experiences.
  
• Familiarity with Google technologies like Apigee, DialogFlow, Google Compute solutions, Looker, BigQuery, Dataflow, and Pub/Sub.
  

About the job

The Google Cloud Consulting Professional Services team guides customers through the moments that matter most in their cloud journey to help businesses thrive. We help customers transform and evolve their business through the use of Google’s global network, web-scale data centers, and software infrastructure. As part of an innovative team in this rapidly growing business, you will help shape the future of businesses of all sizes and use technology to connect with customers, employees, and partners.

About the job

The Google Cloud Consulting Professional Services team guides customers through the moments that matter most in their cloud journey to help businesses thrive. We help customers transform and evolve their business through the use of Google’s global network, web-scale data centers, and software infrastructure. As part of an innovative team in this rapidly growing business, you will help shape the future of businesses of all sizes and use technology to connect with customers, employees, and partners.

As a Conversational AI Consultant (CCAI) within the delta Professional Services Organization (PSO), you will work directly with Google Cloud’s strategic customers, with PSO team members aligned to CCAI solutions, and CCAI focused Product, Engineering and Partner teams to build scope and implement Google Cloud’s priority Industry Solutions. You will provide management and CCAI-specific consulting to customer engagements while working with Google's clients’ executives and key technical leaders to operationalize Google Cloud’s Industry Solutions for our customers. You'll work cross-functionally with Sales and Google Cloud Consulting to provide pre-sales support for Industry Solution scoping, technical design, statement of work, and proposal development for Google’s largest customers. You will help inform the scope of services staffing and timelines.Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Responsibilities

• Lead the scoping and technical delivery of complex, omni-channel Contact Center AI (CCAI) Industry Solutions engagements covering program assurance, verification, and validation while driving exceptional customer satisfaction.
  
• Design engaging conversational interfaces for CCAI and drive virtual agent creation projects with defined scope and complexity.
  
• Work with internal specialists, Product, and Engineering teams to develop CCAI Solution delivery strategies and methodologies on a global scale.
  
• Work with Sales, Partner leads, and technical stakeholders to translate complex customer requirements into appropriate CCAI Solution architectures, SOWs, and project and staffing plans.
  

Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy , Know your rights: workplace discrimination is illegal , Belonging at Google , and How we hire .

Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.

To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes.