Contract, UX Writer

Customer.io; México; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading communication platform is seeking a UX Writer with at least 3 years of experience to document design systems and create guidelines for UI components. The role requires exceptional organizational skills and familiarity with Figma in a remote-first environment. The starting compensation is $60/hr–$70/hr USD, depending on experience.

Formación

• 3+ years of UX writing experience, involving design systems or technical documentation.
• Proven ability to balance technical accuracy with usability.
• Experience navigating design files and collaborating with designers.
• Comfortable working independently in a remote-first environment.

Responsabilidades

• Audit and document design system components.
• Establish voice, tone, and content standards for documentation.
• Collaborate with Design Systems Lead on guidelines.
• Improve organization of design documentation in Figma and Notion.

Conocimientos

UX writing experience

Ability to write concise guidelines

Experience with Figma

Familiarity with accessibility standards

Exceptional organizational skills

Communicative and feedback-oriented

Herramientas

Figma

Notion

Descripción del empleo

Over 7,500 companies — from scrappy startups to global brands — use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. Customer.io powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real‑time behavioral data.

About you

You're a systems‑minded writer who brings clarity to complexity. You have a sharp eye for detail, a passion for consistency, and the ability to transform technical design decisions into clear, actionable guidance. You're energized by creating documentation that empowers teams, and you understand that great design systems need great content. Whether it's defining when to use a button versus a link, or establishing tone for error messages, you bring precision, empathy, and craft to everything you write.

What you'll do

• Audit and document 50+ design system components, creating comprehensive guidelines for usage, anatomy, behavior, accessibility, and content.
• Establish voice, tone, and content standards for component documentation—creating templates and patterns that scale across the system.
• Collaborate with the Design Systems Lead to prioritize components, understand design decisions, and ensure guidelines reflect real‑world usage.
• Define and document content patterns for common UI scenarios (error states, empty states, CTAs, validation messages, etc.).
• Create before/after examples that demonstrate best practices and common pitfalls for each component.
• Work cross‑functionally with Product and Engineering to ensure guidelines are practical, implementable, and aligned with how teams actually build.
• Improve discoverability and organization of design system documentation in Figma and Notion.

What we're looking for

• 3+ years of UX writing experience, with at least one project involving design systems, component libraries, or technical documentation.
• Proven ability to write clear, concise guidelines that balance technical accuracy with practical usability.
• Experience with Figma and comfort navigating design files, understanding component structure, and collaborating with designers.
• Familiarity with accessibility standards (WCAG) and inclusive design principles.
• Exceptional organizational skills and attention to detail—you're energized by creating order and consistency.
• Comfort working independently in a remote‑first, async‑friendly environment with some overlap for collaboration.
• A pragmatic communicator who asks great questions, gives clear rationale for decisions, and values feedback.

Compensation

Starting agreement for this role is $60/hr–$70/hr USD (or equivalent in local currency) depending on experience and subject to market rate adjustment.

Process

No gotchas, no trick questions – just a clear, human process designed to help both of us make an informed decision.

30‑minute phone call with a Recruiter

60‑minute video call with the Hiring Manager

All final candidates will be asked to complete a background check and employment verifications as part of our pre‑employment process.

Equal Employment Opportunity

As set forth in Customer.io’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.