Consulting Solution Lead

Oracle; México; Presencial; USD 30,000 - 50,000; Jornada completa

Descripción de la vacante

Oracle is seeking a Customer Success Advisor to join their Customer Success Presales Team in Mexico. This role involves collaborating with sales teams, developing solutions, and leveraging industry knowledge to influence deal strategies. The ideal candidate will possess a bachelor's degree and relevant experience in technology implementation, with strong communication and relationship-building skills. Join Oracle and contribute to innovative cloud solutions while enjoying competitive benefits and a commitment to diversity and inclusion.

Servicios

Flexible medical options

Life insurance

Retirement options

Volunteer programs

Formación

• 3+ years of experience as a technology implementation consultant/project manager.
• 1+ years of experience within a given industry.
• Ability to work independently and collaboratively across teams.

Responsabilidades

• Develop strong working relationships with the Direct Sales team.
• Create and deliver tailored proposals to prospects.
• Maintain the CS Engagement Record (CSER) by updating deal status.

Conocimientos

Sales and implementation acumen

Communication

Relationship building

Initiative

Educación

Bachelor's degree in Business, Accounting, Computer Science, or equivalent

Herramientas

PowerPoint

Descripción del empleo

Our Customer Success Presales Team provides NetSuite implementation, product and industry thought leadership during the sales cycle. They do this by identifying prospect’s business objectives and aligning those to our SuiteSuccess product offerings. This includes scoping, estimating, documenting, and communicating the prospect’s solution and implementation strategy. CS Presales team members work with a variety of stakeholders including prospect’s C-Level executives and Oracle NetSuite’s Account Executives, Solution Consultants, Solution Architects, Delivery Consultants and Sales Leadership.

This individual contributor role, as a Customer Success Advisor, is responsible for contributing to deal strategy, for pitching the value propositions of CS to Direct Sales, Solution Consultants, and prospects, and for scoping, estimating, documenting, and communicating the prospect’s solution and implementation strategy.

Responsibilities include:

• Leveraging industry knowledge to influence deal, solution, and implementation strategy
• Developing a strong working relationship with the Direct Sales team
• Lead the Sales Motion with the Direct Sales Account Executive (AE) to ensure that all required activities are effectively implemented
• Collaborate with the Solution Consultant (SC) to develop a comprehensive understanding of the proposed solution and continue to build product knowledge
• Advocate for our SuiteSuccess methodology and communicate the advantages it provides to both prospects and the sales team
• Translate a prospect’s business objectives and processes to the SuiteSuccess SKU to develop the appropriate scope, estimate and SOW.
• Create and deliver a tailored proposal to prospects and reinforce our CS value propositions
• Handle objections effectively and negotiate with prospects regarding inclusions and exclusions to scope
• Maintain the CS Engagement Record (CSER) by regularly updating notes related to the deal status, major design changes, estimated hours, SKU, etc.
• Developing the team’s resources by coaching and mentoring junior resources on the team
• Developing strong working relationships outside of your team to use resources across Oracle NetSuite as needed
• Contribute to continuous improvement by communicating and developing key ideas and participating in internal team or organization improvement initiatives

Preferred Entry Qualifications/Skills include:

• Bachelors’ degree preferably in Business, Accounting, Computer Science, Business Development or equivalent
• 3+ years of experience as a successful technology implementation consultant/project manager and 1+ years experience within a given industry
• Sales and implementation acumen
• Above average ability to optimally communicate verbally and in writing
• Ability to acquire and maintain an understanding of Oracle NetSuite products and industries
• Takes initiative and must always have positive/professional attitude
• Ability to consistently create and deliver strong presentations (i.e. PowerPoint)
• Ability to work independently and collaboratively across teams
• Ability to build relationships

Life at Oracle:

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran’s status or any other characteristic protected by law.

At Oracle, we don t just value differences—we celebrate them! We’re committed to creating a workplace where all kinds of people work together. We believe innovation starts with diversity and inclusion.

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

We know that true innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing an inclusive workforce that promotes opportunities for all.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing [e-mail] or by calling [phone] in the United States.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

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