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A leading beverage company in Monterrey is seeking a Digital Support Specialist to bridge operational needs and digital solutions. This role involves capturing requirements, building dashboards, and leading Agile ceremonies to drive digital transformation in the beverage industry. Candidates should have over 3 years of experience in similar roles and be proficient in Power BI and Grafana. Fluent English is essential.
At HEINEKEN MÉXICO we invest in our people and foster an environment where people can fully unlock their full potential and enjoy their work.
We Go Places! How about you?
Location: Monterrey
Function: Digital & Technology
Sub Function: Digital & Technology - Other Support
Type of Contract: Permanent
Be the bridge between breweries and technical teams . Transform operational needs into digital solutions that deliver value, enabling dashboards , analytics , and tools that support Heineken’s digital transformation journey.
️ Key ResponsibilitiesEngage with brewery stakeholders to capture needs and translate them into technical requirements.
Act as a liaison between operations and technical teams.
Build and support dashboards (Power BI, Grafana).
Lead Agile ceremonies (sprint planning, reviews, retrospectives).
️ Support the leader with roadmap tracking, new use case identification, and continuous improvements.
Promote adoption of Connected Brewery tools.
Define KPIs and measure business impact of digital solutions.
Education: Engineering or related field.
Experience:
3+ years in similar roles (project management, translator, digitalization).
Agile/Scrum experience.
End-to-end analytics or digital projects delivered.
TPM methodology knowledge (Heineken TPM preferred).
Food & beverage industry experience (breweries a plus ).
Technical Skills:
Knowledge of Power BI / Grafana.
Digital transformation & Industry 4.0 understanding.
Data integration, UAT, release management.
Soft Skills:
Strong communication ️
Problem solving
Adaptability
Planning & organization
Language: Fluent English (must).
At HEINEKEN México our commitment is to respect people, society and the environment, we are against any discriminatory practice of religion, sex, political tendency, socioeconomic level or ethnic origin.
All our recruitment and selection processes are free. If you receive an email requesting deposits to cover medical exams, we urge our users to ignore these messages.